USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My product was absolutely fine. However I paid for next day delivery but it didn’t turn up for two days which is past the allotted time, which has annoyed me for the cost I paid”

Helpful Report

Posted 7 years ago

“Still haven’t received my order that I placed 7 days ago!”

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Posted 7 years ago

“I ordered a ted baker dress which was £95 from yourselves. I removed it from the packaging and the smell of the dress was awful, it smelt like sick. I e mailed yourselves go which I got no reply! I needed this dress to wear at a wedding but I’m upset and disappointed of the smell of this dress and that I never got a reply!”

Helpful Report

Posted 7 years ago

“Paid for next day delivery and it turned up 3 days later, I messaged you and I never got a reply”

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Posted 7 years ago

“Told to order via the website and order was then cancelled as you do not ship here after being given the complete opposite information”

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Posted 7 years ago

“Awful customer service, very rude. Won’t help at all. Won’t combine two orders after contacting them and explaining that forgot few thing with first order. Have to pay return postage fees as well. Won’t recommend at all”

Helpful Report

Posted 7 years ago

“After paying £6.99 delivery charge, 7 days later still no sign of my delivery”

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Posted 7 years ago

“I received my trainers on friday i ordered a size 8 when i opened them the trainers were lovely but inside the size 8 addidas box was a pair of size 6 trainers i emailed usc straight away and still i have had no correspondance from yourselves, i dont have a printer so cannot print a returns slip and i waited all week for trainers to be delivered so why has noone made contact with me until now looking a review when i emailed explaining what had happened 😡”

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Posted 7 years ago

“Terrible service, got given the incorrect item and have contacted you but have yet to get a response. Unbelievably shocking service, definitely would not recommend this to anyone.”

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Posted 7 years ago

“Clothes did turn up after emailing USC I had a generic email back saying they would contact me,that didn't happen!!!!! clothes finally turned up one had been opened before and all screwed up so I contacted USC again. Funnily enough I'm still waiting for a reply. I personally would think twice about ordering from USC again customer service is nonexistent.”

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Posted 7 years ago

“Ordered a size 6...sent a 5.5. Well done!!!”

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Posted 7 years ago

“Still haven’t received my item after 7days”

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Posted 7 years ago

“Terrible service. Item unavailable in store so ordered online. No free delivery to store option so had to pay £5+. Saw another pair of trainers so thought I may as well order them as I was paying delivery anyway. Confirmation of order received then another to say original item not in stock. No option to cancel whole order so paid £7 delivery for 2nd pair of trainers I didn’t really need delivered! Unable to contact customer services online. If items not available then it should state at time of ordering !”

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Posted 7 years ago

“If you change your mind you have to loose at least %30 your purchase for delivery and return which I find it unfair.”

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Posted 7 years ago

“Are you serious?? I still havent recieved my order joke of a website”

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Posted 7 years ago

“Rubbish sent me my items with security tags on no reply bk from them”

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Posted 7 years ago

“Did not receive my item! Parcel was rescheduled 4 times then I went to collect it from one of thecollection points to be told the parcel had not even been released from usc and had been sent back! I called customer service as they said to order another one and I will get a refund. But went to order another one and it was out of stock!”

Helpful Report

Posted 7 years ago

“Your website should be dynamic enough to not sell items that are out of stock. Upon identification of this, you should also refund immediately by way of a same day payment. Just stinks of a Mike Ashley company.”

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Posted 7 years ago

“shocking, sent my orders back to be exchanged, i then got told one item was out of stock however it is still listen online saying it isnt, i wanited over a moth for a refund/exchange on another item however nothing happened. i have tried to reset my password on multipul times however i never recieve the email to be able to change my email address. so disappointed shocking service, just want my money back at this point.”

Helpful Report

Posted 7 years ago

“ONE shoe came a different colour to the other. One shoe was in the box and the other was floating around the bag. Box was ripped to pieces. Have returned item and will be taking my custom else where.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews