USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an order early on Thursday morning, had to pay for click and collect service. Order wasn't received in the store until the following Saturday. Very poor service, then received a £5 voucher to allow me to spend more money inside your store. No thank you”

Helpful Report

Posted 8 years ago

“You are encouraged to collect your items from store but you cannot return them to store! You have to print a returns form out and post back! It's like the dark ages! Put me right off ordering in the future.”

Helpful Report

Posted 8 years ago

“On the whole I am extremely happy with the products and cost. However, I placed an order on next day delivery to ensure I had the items for a trip. There was a problem with the sizing so I emailed straight away. The first response was extremely fast but sadly the subsequent ones weren't and I couldn't have the items for the trip and still have to return them. Let down 😥😥”

Helpful Report

Posted 8 years ago

“Shoes came labeled as "Black", they were actually brown, sure, not USC fault but feel like it's a rip off not offering free returns, get a big order and end up spending a tenner to send them back.”

Helpful Report

Posted 8 years ago

“The order seemed to take long time to arrive. But mostly the packaging was poor looked like some of it had been tried on before and not properly put back and the packed. Most clothes we ordered did not fit sizes seem out of sink so disappointed and had to return most stuff. Returns labels not great that was sent either not enough space to write it all on.”

Helpful Report

Posted 8 years ago

“Having to pay another lot of postage to exchange my order for a larger size. Most shops/ websites offer free exchange and even returns.”

Helpful Report

Posted 8 years ago

“MY hoodie turned up with no zips attached down one side. Delivery time was good just a shame the item was broken”

Helpful Report

Posted 8 years ago

“Totally unacceptable that u pay for returns it cost me six pound to send back”

Helpful Report

Posted 8 years ago

“Shocking delivery by Hermes, they Left a card with no contact details on and on the 3rd attempt left the items in the black bin.”

Helpful Report

Posted 8 years ago

“Both pairs of shorts turned up. Both are labelled as being the same size but one pair is dramatically smaller than the other. Yes I could have bagged it back up and found a post office to return them but it's hassle, when I'm busy with work and used mail order for convenience. Probably won't be using you again as the quality of product varies too much over the same product.”

Helpful Report

Posted 8 years ago

“Not happy with the product Packageing was very poor Almost felt like the time was picked up from hanger and shoved in a black bag The item has some loose threads - ended up returning the item Don't think I will recommend anyone”

Helpful Report

Posted 8 years ago

“I've bought 2 DKNY sleeve long Tshirt - navy code 54897472350. The colour is much lighter than thay are on the website. But the worst is that one of them has a small tear on it. So i'm really disappointed about that item!”

Helpful Report

Posted 8 years ago

“Bought an item in the shop for £21.99 was told not refundable credit note only when I went to exchange for a bigger size and there were no stock, Told to take a credit note then order online using the credit note supplied however this cost me a further £4.99 postage even for click and collect, so decided to have home delivery. Item came and had a hole in the back, so had to return for replacement at my expense another £2.52. shorts finally arrived today and are ok but I've spent £29.50 and it's took nearly 2 weeks. I wont be shopping here again.”

Helpful Report

Posted 8 years ago

“Very expensive delivery £5 for click and collect in store, which I assumed would be next day but still had to wait 5 days to get them! When phoned customer services lady was very blunt and rude. Box was damaged when came but contents was fine.”

Helpful Report

Posted 8 years ago

“I recieved wrong item and contacted you but haven't had a reply”

Helpful Report

Posted 8 years ago

“We received a credit note from Yeovil store, it was unclear when to put in the number online. Therefore we went into store for help. The staff in the store were not very helpful and told us to just go away and try it again.”

Helpful Report

Posted 8 years ago

“Bought a pair of Vans in a sale. Both shoes marked as size nine but one was physically a size seven! Obviously seconds.”

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Posted 8 years ago

“Postage cost is dear especially when you're spending a fair amount.”

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Posted 8 years ago

“Parcels not received”

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Posted 8 years ago

“I didn't meant to pass 5 stars was very happy with my order thank you”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews