USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered medium i received large. How do i go about returning it for exchange”

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Posted 8 years ago

“Missing 2 items an still not refunded over a week later. States parcel signed for when it was left outside my door”

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Posted 8 years ago

“they charge for delivery even though i spend £436.00 scums”

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Posted 8 years ago

“I was disappointed the items I ordered could not be delivered to store so I had to pay £5 for delivery and the flip flops I ordered in a 6 were actually a 5/6 so too small and the 8 were a 7/8 so too small and now I have to pay to send them back.”

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Posted 8 years ago

“One of the items I received still had the security tag attached and it is going to cost me to send that back.”

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Posted 8 years ago

“Could not find the parcel. Nowhere to write or call.”

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Posted 8 years ago

“I bought a Tommy Bsc Flag Lgo top was faulty product so I send it back but I still didn't reseived the full refund for this item .”

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Posted 8 years ago

“the shoes were not as i expected. i would like a refund”

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Posted 8 years ago

“USC were unable to track the order with the courier and lost it; and were unwilling to provide recompense for the inconvenience.”

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Posted 8 years ago

“The product arrived ok however the sizing was out and would have returned but having to pay the return postage was a pain and not easy to do Most other retailers give you free postage refund labels to drop at a local store”

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Posted 8 years ago

“Found jeans to be super skinny fit rather than skinny as described, also paying for returns isn't to the customer satisfaction considering other major clothes retailers have a free returns policy, won't be shopping with USC again.”

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Posted 8 years ago

“Items were great, speed of delivery was good, but was disappointed by fact you had to pay for returning items. It is the only one I have used where this is the scenario. Various shoes ordered in two different sizes meant it cost me £12 to return them by the recommended delivery service. The other websites all use Collect Plus. It's put me off using the site again.”

Helpful Report

Posted 8 years ago

“Bad Customer Service. I ordered some items for Holiday, I also added a pre order item to the order and had not noticed. They put my entire order on hold due to the Pre Order item, which had a two month wait. instead of sending my order and then the pre-ordered one item when it arrived. So I complained. they released my order and cancelled the pre ordered item as this was the only way they could send it out to me. As a week had gone by, half my order was now out of stock, and when it arrived two of the items still had a security tag attached... so I had to drive to my local store to get it removed. whenever you speak to customer service they are so blarzay, with copied and pasted responses and don't actually think about you as a customer, so relaxed in the responses back and it was all my fault. Never use them again, go to ASOS, much better service”

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Posted 8 years ago

“Everything was fine until the moment that you get charged £5 to deliver to the shop , plus you can't return any items at the shop and you have to post them ! No one said that to me when I was at the shop at the beginning and they didn't have the right size and and they made it sound so straightforward just to order it online but oh no it wasn't! First time and last that I will buy anything from this shop.”

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Posted 8 years ago

“I was surprised at the returns policy in that we have to pay for returns and also all refunds take 2 weeks to be sent back.”

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Posted 8 years ago

“Ordee not delivered on time”

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Posted 8 years ago

“the post packaging was fine but the retail package of top was mashed up as if it was at the back of the storage room”

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Posted 8 years ago

“Trainers came with some marks”

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Posted 8 years ago

“Its just your policy I paid for delivery then had to pay to send items back - this is unacceptable how you don't have free click and collect and return to your strore is a joke in this day an age, I like your store and products bit order less due to this”

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Posted 8 years ago

“Send the wrong colour not once but twice”

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Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews