USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“It was 3 days before the order was confirmed and it then cost £5 to get parcel delivered, I tried to exchange items in stock at the shop for a different size. Told the only way to be returned was via post office costing £14. So much for sale items nearly cost me more than the full cost”

Helpful Report

Posted 6 years ago

“standard delivery complete joke takes them 2 days to process your order and u pay £ 4.99 for this”

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Posted 6 years ago

“Received email saying courier had delivered and was signed for, was not delivered to me, contacted hermes to be told i would hear within 23 hours, never heard for 2 days, received my items the following day, when I opened the package, one of the teeshirts I had ordered were boxed and the other one was not, although they were both the same only in different colours , the zip up top was half hanging out the plastic bag, not impressed at all”

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Posted 6 years ago

“The item delivered was faulty and returned at the cost of £10.99 to myself which I think is ridiculous so all in to not have a pair of boots cost me £14.99 it is safe to say I will not be shopping here again”

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Posted 6 years ago

“Still had security tag on - sent back”

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Posted 6 years ago

“Still waiting on delivery which was placed a week ago.”

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Posted 6 years ago

“I was sent a used Jean, shuffled into a carrier bag. Bad experience I can't sendu it back because of registrated post is expensive”

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Posted 6 years ago

“Not happy. Got sent the wrong size of item and faulty item. Paid next day delivery for no reason and also paid to send back the items. Spent £17.99 for no reason so hopefully I should get a refund because USC has some good stuff and I would want to continue buying from them but depends on customer service”

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Posted 6 years ago

“Have used USC a lot. Recently pre ordered an item and paid £55. When it arrived it had a sale sticker on it for £21. Won't be using USC again”

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Posted 6 years ago

“Packaging was a disgrace half the boxes were open”

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Posted 6 years ago

“The items were good and I was really happy with the price. However, I had to return one item which cost me nearly £5 to send back due to being too small. If I’d of had to send all items back it would have cost me nearly £20 plus i paid £5 for delivery so I could of potentially been out of pocket £25 with no goods to show for it if I didn’t want all items. I’m lucky I only needed to send one item back. This has put me off ever ordering from USC in the future, unless they have a better returns policy. Which is ashame because like I said I really liked the price and products.”

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Posted 6 years ago

“Have not received”

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Posted 6 years ago

“Poor service would be quicker to have home delivery than to store when website indicated opposite”

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Posted 6 years ago

“The item was said to arrive 5-7 days. It took USC just 13 days to deliver it. Highly unsatisfactory... No words of sorry or any apologies. Will not shop at USC anymore”

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Posted 6 years ago

“Ordered 2 boss t shirts 1 of them was wrong colour when came and they were both priced at £49 but when got them they had price tags on saying £39 .when rang up bout it was told to put it in an email as don’t deal over the phone poor customer service all round”

Helpful Report

Posted 6 years ago

“Awful. Clothes didn’t fit, returned to Romford store for a refund and was refused and insisted it had to be returned by online returns form. Staff incredibly rude, won’t be purchasing again from USC”

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Posted 6 years ago

“Slow delivery and disappointed that they charge for delivery even when collecting from store.”

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Posted 6 years ago

“I ended up with the same pair of trainers being delivered twice on the same door. Your website crashed during the first order, so I repeated it and then got 2 pairs on the same day. I sent an e-mail asking what to do and all I get back is a automated response, which isn't good enough as the error is your fault.”

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Posted 6 years ago

“I received a shirt that I purchased online with a ink security tag paid next day delivery and needed it for that specific day because I had a event to go to and ended up missing the first half because I had to take the shirt back. Then when I got Into the store the they couldn't take the security tag off the let me swap the shirt but then had to put another 10 pounds on top of what I already paid so after delivery and postage I was 18 pounds out of pocket that's not included the fuel i used to go to the USC shop.”

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Posted 6 years ago

“Ordered 12 days ago and my parcel has been with Hermes for 6 days and still no update”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews