USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a dkny jumper from USC but I don’t think its original dkny. very poor quality I spent money on delivery both ways such a waste of money”

Helpful Report

Posted 6 years ago

“Ordered on the friday the 28th of September, was told it would arrive at pc world/currys by 12pm Sunday. It didn't, then emailed DPD who told me they didnt have it despite the tracking showing they did. Emailed USC who told me DPD had it, emailed DPD again on wednesday they said they checked tracking and didnt have it. Called USC on Friday who told me DPD had it and it was being sent back to USC for unknown reasons. Then today it arrives at my door delivered by Hermes. Was told by USC over the phone that I would receive an email saying it was being sent back out but I didnt get an email. Also how would DPD get it back to them and hermes bring it to me in less than 18 hours. All in all took over a week and multiple calls/emails to get what I ordered. Wont be using USC or any DPD delivery again.”

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Posted 6 years ago

“Purchased some G star Jeans really poor quality the stitching was coming out was not impressed at all”

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Posted 6 years ago

“I payed for saturday delevery and i waited in all day it didnt turn up till sunday”

Helpful Report

Posted 6 years ago

“Soul Cal Sig Zip Hd Ld00 Black 8 (XS) Product Code: 665014/93/310 I did NOT receive because is out of stock and you never pay me back. You never send me a mail with an information about this item. I’m waiting this item to be deliver to my home or my money back. Just say something to me please!”

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Posted 6 years ago

“It didnt fit my expectation and returned it on the same day, but USC still havent refund me yet”

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Posted 6 years ago

“I ordered a Regular size shirt,Slim FIt was received not only was I disappointed the sale also cost me money as I had to return the shirt at my expense.NOT HAPPY”

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Posted 6 years ago

“I haven’t received my goods yet. I have received emails from DPD saying I have rescheduled delivery, when I haven’t. I have had no response from USC to emails I have sent asking for an update. All in all an extremely bad experience, and one that means I won’t shop with you again. Whether it is an issue with DPD or USC. I don’t know. As a consumer, I don’t care. I have paid my money to USC and expect you to ensure efficient delivery - you haven’t.”

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Posted 6 years ago

“The assistant at the Brarford Forster Square branch (tall blonde girl) was horrid and rude upon serving me. I will never be going back to that store again!.”

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Posted 6 years ago

“To be honest, I think the service is poor. I ordered the product on the 26th September which was over a week ago. I haven't had an email to say the product is ready to pick up. I find the service to be very slow in comparison to other places I shop. Can someone confirm when this will be ready? Please. Order number: USC40000050463066”

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Posted 6 years ago

“Items never arrived”

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Posted 6 years ago

“Absoultly disgusted still waiting for my order paid p&p said 4 to 5 days and still waiting not happy customer”

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Posted 6 years ago

“That is crapiest online shopping i seen in my life now now 10 days since i have ordered one order for 26 items i have received only 18 items now its 11 days still not recived the other items or any refund that is terrible Where is my items where is the refund now????”

Helpful Report

Posted 6 years ago

“Dreadful experience. They cancelled half of the order between order and despatch. They then don’t allow you to cancel... so you are left with heavy delivery charges for half an order. Then when returning the full order you do not get postage refunded. Plus you pay for returns. To round it all off... they do not respond to a complaint email. I will avoid at all costs going forward. Like retail from the dark old days.”

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Posted 6 years ago

“Left security tag on. Jokers”

Helpful Report

Posted 6 years ago

“Waited since 18th sept for trainers, finally turn up wrong size and in a box that's doesn't even match the make of the trainer plus has customers details on it, was then left to return myself and waiting on a refund,not heard from customer services even though I sent an email, disappointing for my first time ordering”

Helpful Report

Posted 6 years ago

“Appalling service. It took you 11 weeks to tell me my item of clothing was out of stock which also prolonged me receiving my other items.”

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Posted 6 years ago

“I never received my order and the customer service response has been unbelievably sluggish. I’ve sent two emails and rang up and have still heard nothing. Does anyone even work for you. Terrible service. As for the product I wouldn’t know.”

Helpful Report

Posted 6 years ago

“Very disappointed with the delivery service. £5 yet it took 3 days to be dispatched then a further 2 days to be delivered. I'd love to know what justifies the £5 cost.”

Helpful Report

Posted 6 years ago

“Bad knews 1. I paid for tracking delivery and left a note “if no one is home leave with neighbours” I had to collect from post office. (Why am I paying for a service not provided?) 2. Product damaged on arrival. 3. No option for refund on return sheet. 4. Wrong size sent. 5. I expect a refund. (Faulty goods)”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews