USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still don’t have my order after more than a week so not impressed with service at all”

Helpful Report

Posted 6 years ago

“The service was awful and my item was returned to sender and I was refined this is not what I wanted as I was expecting my order and I thought this was a reliable company to shop from but I was wrong. I placed several other orders from other companies and they all were delivered with no issue”

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Posted 6 years ago

“Paid for dpd next day delivery... came 2 days later. Contacted customer services - No reply still”

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Posted 6 years ago

“It was a nightmare, i paid 12.99 for a parcel that i needed to wait 15 days for delivery!!!! Guys i do not live in freaking Mars for that kind of delivery.I had purchase that came from US and China faster than yours.I do not care how why and what is your 3rd party delivery carrier it was chosen by you and i do not deal with him my deal is with you, it is clearly said 3-5 days. As a ex regular customer of yours i clearly say that i will never again shop from you and i will tell ,share and everything else everywhere in the internet the bad experience from you.”

Helpful Report

Posted 6 years ago

“Ordered for next day delivery and paid a premium of £6.99 as wanted the order in time for the weekend which was still 5 days after order. Over 1 week later and my order has still not arrived and your customer services seem to be passing the blame to the courier. Will NEVER be buying anything from USC again after this absolute shambles of an experience. No contact number to speak to anyone and a generic response within 3 days. Avoid at all costs”

Helpful Report

Posted 6 years ago

“Not very reliable waiting on my order will review again if I receive it”

Helpful Report

Posted 6 years ago

“Item not in stock after payment was made. Wanted to change to another colour or style. Customer care do not reply to your e-mails. Would have to pay an additional £11 for postage!”

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Posted 6 years ago

“Sent me the wrong size, still not sorted out my product swap properly or replied to my latest email.”

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Posted 6 years ago

“Normally good but last items i payed for was a big let down. One out of stock and other Item sent was damaged, so payed for postage just to get it just to pay again to send back. £8 there about out of pocket. Safe to say was not happy. Would think it should have bin checked before going out.”

Helpful Report

Posted 6 years ago

“If I could give 0 stars I would, I placed and payed order two weeks ago and still heard NOTHING! I had confirmation to say they've taken my money and that's it. USELESS, currently wording an email to trading standards”

Helpful Report

Posted 6 years ago

“Still have not received order, can't believe I paid £5 for such poor service.”

Helpful Report

Posted 6 years ago

“When you’re making an order over £200, you would expect either free delivery to your home address or free collection and free returns. Most online retailers offer this on much smaller orders, so I was shocked when I had to pay £11 to return the items tracked post on top of the £4.99 delivery charge to a sports direct store. I would never personally or recommend anyone order from either usc or sports direct ever again.”

Helpful Report

Posted 6 years ago

“item was dirty and marked on the back. also way too big, sending it back.”

Helpful Report

Posted 6 years ago

“I ordered a pair of shoes on line and when they arrived they were completely the wrong ones. I drove to my local usc store and was told that I couldn’t exchange or get a refund because I bought them on line. I then got home and spend who knows how long on the phone trying to get through to customer services. Then had to drive to a local store to drop off for Hermes. Cost and time for what was not my error. Terrible customer after care. Will not use again.”

Helpful Report

Posted 6 years ago

“Was very quick and easy too order but then I received a email after paying that the shoe would be subject to stock availability but next day received a email to say order had been processed the shoe arrived 3 days before the due date which was really good as I needed to replace the same ones I work for work but on arrival you could tell that one shoe had been on display I had to wash before use as their was marks on them and it looked faded too the other one”

Helpful Report

Posted 6 years ago

“I never get my training shoes. Hermes delivered it for someone else, even I payed priority. I'm very unhappy.”

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Posted 6 years ago

“Bought shoes advertised as a size 46.5, receives/sent a 47.5. Asked for delivery charges to be refunded and refused. Told that even though advertisement was not accurate or reflected what I bought, tough luck. Dreadful customer experience.”

Helpful Report

Posted 6 years ago

“I received a jumper with a hole in it,when I complained USC said they were sorry and that I would have to pay postage to return the item in order to get a refund! Talk is cheap postage is not, very poor !”

Helpful Report

Posted 6 years ago

“you are a liar, you have canceled my orders twice because you do not have any size! why? to pay the shipment for nothing! I do not recommend!”

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Posted 6 years ago

“You sent all emails to wrong person”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews