USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered 2 t shirts for my nephew, I got a email saying one isn't available and just sent the other one. I then had to order another t shirt so it cost me twice for delivery. Instead of USC offering me another option. I also still haven't received money back for the original t shirt I ordered”

Helpful Report

Posted 6 years ago

“I was charged for my order and didnt receive it, ive contacted customer service department whos agreed my order was lost in transit Order number:USC40000051027255 I”

Helpful Report

Posted 6 years ago

“Received my shoes, the wrong size was in the box so two sizes smaller than I needed. Sent a message through the website contact form and they’ve never responded. Now my returns period has passed and I’m stuck with a pair of shoes that I have no hope fitting in. Mistakes at picking and just non-existence customer service”

Helpful Report

Posted 6 years ago

“Poor service, I kept receiving emails to say the delivery had been delayed, then on the third day I received an email saying my order was being returned. I contacted usc who said they'd reschedule the delivery only to receive an email the day later saying the order was now cancelled. This was a birthday gift which was ordered in plenty of time, I had to explain what had happened to the recipient, let's just say it was embarrassing!!!!!!!!!”

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Posted 6 years ago

“Absolutely awful service, they confirmed despatch then the tracking never got any further, they lied saying multiple deliveries were attempted which never were and refused to re send my order.”

Helpful Report

Posted 6 years ago

“I am at my wits end with the poor level of service and communication from USC. I ordered a pair of 883 Police Mitzi shorts in Stone as a replacement for a pair I already own so am aware of what these shorts should be. What I received was totally different to those advertised and pictured on the USC website and a much inferior product. I contacted USC via numerous emails to try to explain the mistake and returned the item only for them to send me the self same incorrect item once again! I have since contacted the parent company, Sports Direct and am now waiting for them to resolve this issue by way of either the correct item or a refund. If anyone from USC would like to contact me regarding this I would be more than happy to discuss further.”

Helpful Report

Posted 6 years ago

“My order was sent back and no one will tell me Why,so angry customer”

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Posted 6 years ago

“Only ordered the other items for one main item which was removed from order. Charged £5 to deliver to store and now I have been refunded the amount minus the £5 to use a voucher for the delivery credit rather than my original money back.”

Helpful Report

Posted 6 years ago

“Rubbish pay for delivery pay for return had to get security tags removed from clothing that had been sent won’t b using this company again”

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Posted 6 years ago

“Good day, i purchased a pair of G star jean (G Star 50127 SlimJeanSnC99) from USC shop online. To my disappointment i received jean of a very poor quality and not the one i purchased. please intervene and assist. other items purchased were OK. regards”

Helpful Report

Posted 6 years ago

“Really disappointed. Ordered some sandals on Tuesday at 8am, paid £5.99 for delivery and they were due to be delivered by DPD on Thursday to a retail park. However for an unknown reason they were "unable to be delivered" by DPD on that day and would be delivered on Friday. I was going on holiday on Saturday. Rang DPD on Friday and they could not find where my parcel was, and apparently not couldn't be delivered as it did not have a postcode ( although the delivery address was SELECTED from a drop down menu!). I am now on holiday without my sandals and not back for 1.5 weeks so they will likely be sent back before I can collect them. Extremely disappointing that USC use such an incapable courier. Will not be ordering again.”

Helpful Report

Posted 6 years ago

“Didn't get my £5 sports direct voucher for using click and collect”

Helpful Report

Posted 6 years ago

“USC Is an absolute joke of a company! You will never receive the order that you placed with them. Please be aware of this and don’t order from them. I placed an order on the 7th of October and nearly 3 weeks later I still haven’t received my order, although they advertise on their website it will be delivered within 48 hours. I telephoned them, I was put on hold for 35 minutes before they cut me off and I was charged £21 for this, obviously it was a premium rate telephone number! I have sent them numerous emails trying to find out where my order is and they never reply back! I am now taking this further as surely a company can’t get away with this?”

Helpful Report

Posted 6 years ago

“Ordered Calvin Klein boxers. The box was damaged and had ripped off stickers all over it-very disappointed.”

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Posted 6 years ago

“Still waiting order from the 14th Oct. No updates received on progress. Email sent. It still awaiting response.”

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Posted 6 years ago

“Slow delivery. Cancelled orders. Sometimes descriptions can be misleading. Bad tracking on parcels also. But good prices and good collection.”

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Posted 6 years ago

“I received the wrong item. I wanted call them to explain but couldn't find a number Im the website. I filled in a detailed message on their "contact us" facility and had no response. Very poor service!”

Helpful Report

Posted 6 years ago

“I will not give positive feedback because I did the return and I had to cover the costs myself”

Helpful Report

Posted 6 years ago

“Order couldn't be found in store and the till wouldn't print out my £5 voucher. Still waiting for the customer service team to contact me”

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Posted 6 years ago

“You’ve stole £20 off me I want it back”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews