USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still not received my order.”

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Posted 6 years ago

“I ordered 2 ladies perfumes and you sent me 2 men’s aftershave which I didn’t order.I had to pay to send you mistake back not happy”

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Posted 6 years ago

“Received wrong size shoes. Took photo of the box not good enough now what the inside of shoe. Took them to Sports Direct who informed me I could only have credit note but don't sell what I ordered grandsons birthday ruined still trying to get this sorted out. Will jot use again”

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Posted 6 years ago

“Disgusting service”

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Posted 6 years ago

“In a word RUBBISH. Purchased a pair of G star jeans and a G star jacket. Jeans look totally different to the ones advertised in the picture. The jacket they sent was the incorrect size (i ordered and XL and was sent an L. No customer services number to call. Just email. Reply was just two lines then a copy and paste of the usual rubbish. No adeqaute resolution other than send items back at my cost when none of this is my fault. I was unaware that USC is part of Sports Direct. I have had numerous problems with them. Had I known I would never have purchased anything from USC. My advice is to purchase from this company only if you are absolutely sure of what you are buying and the size you will need. The reason for this is that if you need to get in touch with them or return anything then thats when you will wish you had never bothered. This is also on the assumption that you will actually receive what you had ordered in the first place which in my case did not happen. So its safe to say that I would steer well clear. You have been warned.”

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Posted 6 years ago

“Tshirt’s I ordered were crumpled up in the bag and out of the plastic packaging they were meant to be in.”

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Posted 6 years ago

“Order came on time which was good. Downfall was the item didn’t fit . USC provided a return label but I had to pay for the postage which I don’t think is fair. Asos PrettyLittleThing Misguided the list goes on ensure it’s costumers can return free of charge. Funny thing about it I did not no USC is part of SportsDirect , which is a company I do not order from .”

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Posted 6 years ago

“Very poor. Ordered a MEDIUM hoodie for my holiday and was sent a SMALL hoodie. Clearly says medium on my order and clearly says small on the item I received. I'm now on holiday without the hoodie I originally ordered. ☹️”

Helpful Report

Posted 6 years ago

“Useless and bumbling website supplied by Sports Direct, the most questionable of retailers. This is the second time I've ordered from them and the second time they sent the wrong items! I phoned & emailed the day after my package arrived to get it replaced as I needed them in a timely manner. On the phone they said they couldn't deal with my request, I had to email pics. I emailed the images as soon as I hung up and it's almost a week later and I'm yet to hear back. Just send the item I ordered or give me my money back!! I will never deal with them again, online or in store.”

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Posted 6 years ago

“never buying again, my second time buying from you and same problem again. when i ordered goods everything was in stock, after paing by card it is not in stock anymore and i cant cancel it. REPAIR YOUR SITE!”

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Posted 6 years ago

“I ordered my trainers on Saturday and paid extra for next day delivery. My parcel still hasn't arrived a week later.”

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Posted 6 years ago

“Slow service, my item was apparently delivered but no calling card left and still a week after and no update to my refund or location of the parcel. I was told 1-3 days for it to be sorted this is incorrect.”

Helpful Report

Posted 6 years ago

“I ordered a product and the complete wrong product came over a month later. I’ve sent it back but no confirmation on a refund or anything. Won’t be recommending to anyone anytime soon.”

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Posted 6 years ago

“I ordered my stuff on a Friday with next day delivery. It is now EIGHT DAYS LATER. And I still haven't got it”

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Posted 6 years ago

“The clothes did not look like photo's & design on website bit disappointed with quality of top & design of Armani trunks were more like pants!! also paid £5 p+p & £3.95 to return ended up wasting £8.95 & ended up with nothing as disappointed with products.”

Helpful Report

Posted 6 years ago

“Sent the wrong trainers and size in the right trainer box, paid for next day delivery. A week later sent the right trainers in the right box with the right size on, open the box to see yet again the wrong size! Still waiting for reply as what’s happening next. Warehouse staff are clearly not carrying out correct checks before sending. Very unhappy as now having to wait again for something that I’ve already paid for with next day delivery”

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Posted 6 years ago

“I purchase a men jacket, but it ia women....”

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Posted 6 years ago

“I will never do any online shopping with you again because you do not offer free returns if giving a refund and only offer a credit note if taken back to the store. I liked most of your products but I had items that were not suitable and I should not have to be tied to you with the issuing of a credit note after I've spent my money and paid for delivery.”

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Posted 6 years ago

“I ordered 3 boxes of Calvin Klein Boxers, and a pair in each box arrived with security tags attached, so these are now unwearable.”

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Posted 6 years ago

“I paid for next day delivery and it wasn't delivered. Hermes website said they tired but I never seen a delivery van all day. The hammers website tracking says on way to courier from the 22nd. I still haven't received my item a week later. Very poor from usc and Hermes.”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews