USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I bought a jacket at my local Warrington usc store. I got home and decided I'd prefer the next size up. The store had none in stock. So they offered me a credit note to purchase the same coat in the next size up online. I would have just preferred a refund at this point. However, I got home and used my credit note to re purchase the jacket in the size up. I paid express postage. Received the item. Only to discover the coat did not match the pictures on the website. The cuff design and the bottom of the jacket looks totally different to the image on the site. I couldnt find a contact number to phone customer service. Long story short the whole experience was a bit underwhelming , both in store and online. The returns policy in store is out of dated and the rigmarole I've been though has put me off using the store again and the website. I won't be shopping here again or in store unless something improves.”

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Posted 6 years ago

“still haven’t got my parcel”

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Posted 6 years ago

“Paid for next day took ages.”

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Posted 6 years ago

“My parcel deleiverd to the wrong address and i call to the customer service they said they cant anything about my parcel i need to contact hermes and when i contact hermes they said i need to contact USC but somehow i manage to get my parcel myself no help from USC or HERMES”

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Posted 6 years ago

“Not the best quality”

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Posted 6 years ago

“I ordered a pair of trainers size 5. They arrived in a battered box with no paperwork of payment. Not only that the size 5 didn't fit. I am normally a size 4.5, so i thought i'd go for the size above. When shoes arrived, i looked at them and thought, surely these aren't a 5, they must be at least a 3, but according to the box and shoe they were a size 5. I couldn't get my foot in the shoe. I then wrote an email to USC's email to which i have had no reply. I now have to return an item (pay for my own postage) to which i already payed £4.50 delivery additionally for a pair of shoes that i believe are faulty, or they are not a "true" size 5. If this was the case, it was not stated on USC website about Adidas shoes being a small fit. I used the size guide provided. Thanks”

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Posted 6 years ago

“Made an order last week, paid for next day delivery but still haven’t received my order due to “technical problems” apparently”

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Posted 6 years ago

“Poor all round, never got next day delivery I paid for and when the items arrived they had been thrown in the package not sealed up and not folded plus one item was wrong and one damaged. I would never order from you again ever but you did refund my money so that was something.”

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Posted 6 years ago

“Complete scammers! Returned items only partly refunded and was told there’s nothing they can do for the remainder even when proved my Royal Mail it was delivered!”

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Posted 6 years ago

“The shipping time was fantastic and the product is spot on. But I have tried to find some way of returning it through the website and haven't got anywhere. This makes me angry and disappointed. If I can't resolve this, I will never use usc again and I will also spread the word!!”

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Posted 6 years ago

“When I ordered I had clicked on an offer for free returns but when the package arrived there was only the standard postage must be paid I tried to get in touch with usc but it is impossible, it is designed in a manner its impossible to email or call. Anyway rather than pay a hefty fee to return some heavy boots I have kept them. I think I will unsubscribe to usc as I think the customer service is terrible. To me a business is only as good as the way it treats its customers and I think USC is very poor. Go to the store or ask yourself does it look correct will it fit is it heavy to return at your own expense or do you really need it or the inconvenience. The answer will be no save your money and your time and shop in a store which has excellent customer service.”

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Posted 6 years ago

“Items ordered on 31st August and delivered on the 26th October. Good thing I forgot about it so it was a pleasant surprise when they arrived.”

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Posted 6 years ago

“Very bad I had an alarm still attached to my coat”

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Posted 6 years ago

“All the packages were open and not sealed. Looked like the clothes had been stuffed back into bags. Not quality expected for designer label goods.”

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Posted 6 years ago

“You sent me a faulty coat, with 2 burns in the material. It took you 24 hours to reply to me by email with a bog standard reply that didn't really appease any of the situation. The reply was only this quick as I went into one of your stores who helped me chase it (I felt I had to do this, after I had an automatic response email sating it could take 5 days to respond!!! What a great way to interact with customers who have a problem.) The service I got in the store was very friendly although in the end they couldn't resolve my problem (Trinity Walk Wakefield) Interestingly it took them 30 mins to get through on the phone to the customer service team, again putting customers at the heart of your business. The coat was a birthday present and that date has now passed. Will not shop with USC online again. Although I will consider the store as the staff were very good”

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Posted 6 years ago

“One of my orders didn’t come through but I was charged full price”

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Posted 6 years ago

“1 star for a product arriving when and where it should. Unfortunately the product is not the Suede version that was ordered and I have had no reply from customer services to my query and request for the correct item to be delivered. It is a birthday present for 5.11.18”

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Posted 6 years ago

“Faulty product, ordered a pack of 3, turned up with 2 in the box.”

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Posted 6 years ago

“Paying 6pound delivery and then having to return the item as wasn’t as described and delivery costing me another 6pound disgraceful.”

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Posted 6 years ago

“I have not received my order yet, getting quite worried. Can you tell me when it will arrive please.”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews