USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“What a joke. Ordered the item on Tuesday 25 September. Paid £4.99 for the privilege of having to pick it up in store. Still not arrived. Won’t be happening again. Disgraceful.”

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Posted 6 years ago

“I have still not received my order. I was sent an email on the 26th Sept to say my parcel was with the courier. Please let me know when I will receive the order or a refund...”

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Posted 6 years ago

“Great item but the jacket has a shop tag on so can’t be used USC tell me to return or go to sports direct as I don’t drive this isn’t as easy as it sounds so need a taxi USC not interested”

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Posted 6 years ago

“Ordered over a week ago still no delivery can't track the parcel either with the tracking number given total joke”

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Posted 6 years ago

“Wouldn’t be able to give you a review on my items, as I’ve not received them yet. Still waiting!!”

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Posted 6 years ago

“Terrible. Would be ok but the fact if u either want to exchange an item or get YOUR money back ypu have to pay for delivery yourself. No other company does this because its ridiculous”

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Posted 6 years ago

“Bought a pair of jeans that did not fit (the same as a pair I bought from elsewhere but fit fine). I am aware this is not the fault of USC but my biggest gripe is the returns policy, it is a disgrace. No refunds only store credit, they never have what you are looking for in store so have no choice but to pay £5 minimum delivery every time. Shocking !”

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Posted 6 years ago

“Nex day delivery arrived in four days, one item damaged”

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Posted 6 years ago

“Late delivery despite paying for next day. Was a present which was worse. Turnt up eventually, but Ripped and broken clothes. Bad quality and still awaiting how to get a refund.”

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Posted 6 years ago

“Placed two order to then get an email saying out of stock. Could cancel my remaining order as I didn’t want to pay postage for the one item. Don’t think half the items are actually available”

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Posted 6 years ago

“Expensive online delivery and then have to pay for returns. USC only offers a credit note if returning online items to a shop, otherwise, the customer needs to pay for returning them to the warehouse. In the age of internet shopping, this is a big own goal. I will not be buying from here again.”

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Posted 6 years ago

“Terrible service ! item missing and now got to wait for them to finish a dispute which as took 5 days to just get a reply asking for pics of parcel what's a joke! clothes were all scrunched in a bag creased all over now got to wait for them when ever they are ready to refund my money. Con company!”

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Posted 6 years ago

“Paid for next day delivery and have still not received item a week later.”

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Posted 6 years ago

“The Tommy Petra MO scf Ld72 Eclipse-is not the same as the images online very disappointed wrong item sent”

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Posted 6 years ago

“Ordered next day delivery. Did not come next day, therefore the items I ordered I could not take on holiday. In fact the order wasn't even processed untill the evening of the "the next day". Product quality good, however service is extremely poor. I will not be shopping here again.”

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Posted 6 years ago

“Where is my order??? Over a week ago and still not a word - shambles”

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Posted 6 years ago

“Very disappointing. Ordered a blue jacket. Was e mailed to say khaki jacket was out of stock! Would not have ordered the other items if I had known the jacket was unavailable as I could have visited the local store for the same items.”

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Posted 6 years ago

“Rabish no good I am going to delete the app its useless”

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Posted 6 years ago

“No good!! "NewFashion"😂😂😂”

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Posted 6 years ago

“I personally wouldn’t order again afyernjow my order was packed. I was so disgusted I sent an email of complaint, but as I did not take photo evidence the customer service team wasn’t interested! Was not after anything in return as I dealt with the issue myself, but I didn’t even get an apology for the inconvenience or reassurance that was a bad pick! Poor customer relations.”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews