USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Received a T-Shirt with several small holes in it, which I was planning to wear the day it came. I emailed saying that I wasn’t willing to pay to sent it back. The customer service said that they will send me a Hermes label but I haven’t yet received it after many days. Very disappointed.”

Helpful Report

Posted 6 years ago

“Ordered online for delivery to collect from store. Took over a week for them to process the order and would of taken a further 3 working days to reach the store. I cancelled my order. Probably one of the worst experiences I have had ordering online”

Helpful Report

Posted 6 years ago

“I'm still waiting for delivery of my converses and no one has contacted me from USC to inform me of what's going on ☹️”

Helpful Report

Posted 6 years ago

“Very poor service from usc, bought 3 things and all security tags still on. Costumer service was no help and could only advise to take back to shop which was too far away to get to.”

Helpful Report

Posted 6 years ago

“My click and collect order which I had the order of paying handsomely has STILL not arrived in store for collection nearly a week and a half later. I can see that it’s been processed and not shipped to store yet anytime I asked for help, they just kept repeating this!! It’s unlikely my order will be of any use to me by the time it eventually arrives as I bought the items for going on holiday. Customer service and delivery times are shocking.”

Helpful Report

Posted 6 years ago

“Cheap becomes expensive, i ordered a size 10 and received a size 7, not only that but the shoes had a mark (scratch/dent) on the top, like they wasnt new, and the box was absolutely broken, i had to replace them instantly and pay 14£ on top of the money i paid for delivery, that's loosing 20£ for nothing. Im scared about ordering another pair of my size and this happens again... Dissapointed.”

Helpful Report

Posted 6 years ago

“Disgrace...in its totality that in this day and age you have to pay to return an item hrnce leaving you to weigh up whether to return it or not!!!! Beggers belief!!!!”

Helpful Report

Posted 6 years ago

“I emailed about refund policy and my questions were not answered in the reply and I was simply sent a link which I had already explained isn’t clear to me”

Helpful Report

Posted 6 years ago

“Fast delivery but I purchase several items of clothing which arrived in bag in a poor condition, items where not bagged and were just creased and threw in packaging, the presentation was terrible and I purchased as a gift so not impressed”

Helpful Report

Posted 6 years ago

“Disgusting customer strive. Charges £5.99 for delivery in-store, you would think that means it would be next day but instead it is over a week after the order was placed. Staff in the Stockport store were hugely unaccommodating, didn't seem to care at all only kept reiterating that we could email someone if we wanted. We will never be ordering from this company again.”

Helpful Report

Posted 6 years ago

“I paid £6.99 for next day delivery and it took 4 days by that time my grandson had left for his holiday. I would like my £6.99 back. Thank you Kareen”

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Posted 6 years ago

“Did not receive my goods, still trying to get in touch”

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Posted 6 years ago

“Horrible. I had to pay for the return”

Helpful Report

Posted 6 years ago

“Very very poor service, I paid £7.99 for guaranteed next day delivery and a week on still not received my item, very disappointed!!”

Helpful Report

Posted 6 years ago

“Second time I've ordered from here and both times has been appalling, wouldn't recommend buying from here, played extra for delivery next day arrived 3days overdue”

Helpful Report

Posted 6 years ago

“Delivery service really poor”

Helpful Report

Posted 6 years ago

“baught 2 firetrap jumpers they say medium but there obvisly factory seconds or conterifet because there more likea large i cant wear them ill have give them away to someone. and i baught apair of soviet shoes and got sent 2 different coulour shoes so had to email and wait for them to be exchanged avoid this company. go to mandmdirect or some other seller”

Helpful Report

Posted 6 years ago

“Ordered 12 items 3 arrived dirty. After numerous messages through fb which I received one reply i got told to ring customer services couldn't get through as line kept saying where experiencing high call volumes please try again later. 3 days later I got through. Poor service”

Helpful Report

Posted 6 years ago

“Product arrived, should have been a pack of the 3 Calvin Klein knickers but only 2 in a damaged box and security tag left on one of the pairs! Not happy at all!!!”

Helpful Report

Posted 6 years ago

“Delivery said between 3-5 days. 8 days in and still no email to say I can pick up my order from my local sports direct. These were for my son's birthday. He's not happy.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews