USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“POOOOO”

Helpful Report

Posted 6 years ago

“Ordered some shoes in a size 4.5.. waited days for delivery only for a size 3 to arrive. Taken ages for customer service to get back to me. Will not be ordering from here again!”

Helpful Report

Posted 6 years ago

“If I could I’d give 0 stars.... I placed my order over a week ago and paid for next day delivery and my order still hasn’t arrived and you’re asking me for a review having not responded to any of my complaint emails. Once my order arrives I will be returning it for a full refund as I don’t want to give my money to a company who can’t process a delivery within a week never mind paying for next day delivery.”

Helpful Report

Posted 6 years ago

“after i recieved an email stating my order was in store i collected on the tuesday, i then recieved a call on thursday saying they got my order mixed up then i they had asked to drop the mixed up parcel off because the couldnt pick it up from myself. absolutely disgusting customer service.”

Helpful Report

Posted 6 years ago

“I was very disappointed with the state of some of the items, the packaging looked like a child had packed them and on a couple of the clothing items it looked like coffee or tea stains had been spilt on them, so sorry but I couldn't rate you any higher. I have sent most of the items back !!”

Helpful Report

Posted 6 years ago

“Paid £5.99 delivery and then had to pay £3.95 to return goods. Therefore i have paid £9.94 for absolutely nothing.”

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Posted 6 years ago

“Never ordering again as I only recieved half of my order. Complete joke.”

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Posted 6 years ago

“Products & pricing are great - your choice of delivery company is beyond useless. Hermes tried to deliver at the same time on three consecutive work days and then after the third time returned it to you. There was NO contact number left as per the 'sorry we missed you' form (picture attached) and on the Hermes site there is no way of advising to leave in the porch etc.. These trainers were ordered for a holiday & now we will not have them in time.”

Helpful Report

Posted 6 years ago

“The delivery was very prompt; however, the item that arrived is not what’s shown on your website. I sent a first email explaining this, which was responded to asking for photos, so I replied as requested. I’ve not heard back and have since re-sent the email, but still no response. Please can someone look into this.”

Helpful Report

Posted 6 years ago

“Awful service, still awaiing a response from an email to customer service from 3 days ago and had to chase up already. Paid £7.99 for a Saturday delivery which did not happen. Ordered 3 items online to then be told only 2 in stock and failed delivery.”

Helpful Report

Posted 6 years ago

“Stuff not as expected poor quality took it all back the beanie looked filthy as if it had been lying for years wasn’t even in a bag”

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Posted 6 years ago

“Recieved order was ment to be pink Lacoste size 6 sliders order came and they are orange in colour which I am not happy with”

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Posted 6 years ago

“I ordered something and it’s nor came right size (I ordered 25/32, and to me came 26/32). I wrote messages on faxebook and emails trying to explain, had to pay delivery AGAIN (15€) to get back something that I didn’t ordered. I will never order anything from you again because I’m very dissatisfied.”

Helpful Report

Posted 6 years ago

“Not received my delivery, and no response from usc as of yet”

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Posted 6 years ago

“I required my items within 5 working days and they came to late for the event they were required.”

Helpful Report

Posted 6 years ago

“I bought two things. They sent me one. Wrong size. Money for the second has not yet returned. This is not a shop - it's scammers. I spent 90 euros on the wind and got one shirt that is bigger than me by several sizes.”

Helpful Report

Posted 6 years ago

“I can’t really rate you based on product seeing as how mine appear to have gone missing and I’m waiting for you to sort it out. Driver allegedly left in “safe place” but package is nowhere to be seen.”

Helpful Report

Posted 6 years ago

“Both items ordered were out of stock. So I’ve been sent wrong size shoes and had to pay out of my pocket to send them back.”

Helpful Report

Posted 6 years ago

“I paid for next day delivery and got my item on Sunday when I NEEDED IT on Saturday. I would like a refund for the delivery charges. This was so disappointing.”

Helpful Report

Posted 6 years ago

“Still waiting for my order that was meant to be received on the 14/09 . It’s now the 19/09 . E mailed customer services on Sunday the 16/09 got a reply on 19/09 . Avoid this subsidiary of Sports Direct . Order from JD sports and pay a bit more but at least you get your goods in good time .”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews