USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

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USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well, you have taken my money from my credit card like more than a week ago,and I still dont have the products I have ordered delivered to me,so I am very frustrated”

Helpful Report

Posted 7 years ago

“I did next day delivery and a week later still no sign of my parcel! Emailed customer service and no response from them either! Will be asking for my money back! Terrible service”

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Posted 7 years ago

“High international delivery cost (10 pound), and still waiting reciving my order. nearly 10 or more days waiting paying as express international delivery from uk other shops.”

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Posted 7 years ago

“Order next day delivery and it doesn't arrive as usual from sports direct company”

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Posted 7 years ago

“USC40000049972288 My Reference no, PROBLEM is he didn't turn up my order”

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Posted 7 years ago

“ordered XL got L.”

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Posted 7 years ago

“Ordered about a week ago and no sign of my delivery. The link to Hermes delivery shows no progress in the order either. Consignment number : 0315809015135887”

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Posted 7 years ago

“Wrong item was sent. As there is no telephone number all communication had to be done by email. Not very happy as trainers were required for an imminent holiday and as every email took up to 3 days to reply it was not resolved to my satisfaction in time. Had to ask for them to check to ensure that the trainers I wanted were in stock and the correct ref number was quoted on the site. Then had the hassle of returning the incorrect item sent to me. Could have all been resolved with 1 phone call of less than 5 mins.”

Helpful Report

Posted 7 years ago

“Bought a pair of puma trainers for my daughter to go away for other her dad off online and had them delivered to my local sports direct, collected them yesterday packed them in her case still in the bag not thinking to check them as never in my life have I received one shoe from any where. Emailed with a complaint as not happy.”

Helpful Report

Posted 7 years ago

“First of all, you have to pay £4.99 for delivery to store only to wait over a week for the actual delivery. Then when I received my order the trainers I had ordered were described as white but they were actually beige so I now have to pay another £5 for a return. Very disappointed with the online service and will not be using it again.”

Helpful Report

Posted 7 years ago

“Parcel due to be delivered to store but was lost, had to go through multiple channels to get it sorted. Generally very poor service, with poor prices.”

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Posted 7 years ago

“I am so disapointed in my experience with ordering from USC. Ordered on tuesday and its been over a week. No order updates or anything until i called them.”

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Posted 7 years ago

“Sole became spotted with white pain. Fabric is worst quality ever and broke the first day”

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Posted 7 years ago

“I have not received my goods even though it is appearing to be delivered and not getting a response from customer services either. Not happy!!”

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Posted 7 years ago

“One of my items was out of stock once I had ordereded it , so USC cancelled it . Let me know my email . I emailed Back to change size on product so it could be sent with original order there reply was I had to re order item and pay postage again!!! Wouldn’t recommend them or use them again ! Robbed !”

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Posted 7 years ago

“Awful, didn’t receive my order due to the amateur courier used who left it in a bin but signed it himself that it was delivered. Your customer service take forever to respond I guess because of the constant problems other customers have. Still not got the item I paid for or money back. Shocking!”

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Posted 7 years ago

“Product smells strongly of glue”

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Posted 7 years ago

“Normally very happy with my orders. All the white t-shirts i ordered arrived dirty with black marks all over them I sent an email to customer services with photo evidence to no reply order 77656122 Email sent to: cs@usc.co.uk”

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Posted 7 years ago

“After returning a faulty product, I not only lost the delivery charge but also the cost of fuel and parking to return the item to store.. So now I have no jacket as unable to order and I paid for delivery charge on a faulty item along with fuel and parking so I would say am about £12 out of pocket”

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Posted 7 years ago

“Not good paying delivery and return Soviet shorts purchased awful quality never the price on tag marked up to be marked down shoddy quality and then pay to return bad service”

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Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews