USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wish to make a complaint regarding my order . I have given this as a present as I didn’t have the time to return before the birthday which was on Saturday however I had to repair this before I could give it . The perfume box was split in two places and the perfume top was dented . This was really disappointing as the parcel came with padding but none of the padding was actually round the package and was ripped . It really was very poor all round and would deter me from purchasing from you again . Caroline Canessa”

Helpful Report

Posted 6 years ago

“Wouldnt normally right a review but I definitely Wouldn’t recommend this store. Went to store and bought my fiancé some trainers. Got them home and they were too small so I went back to return them/swap size. They couldn’t swap the size as they didn’t have them in. I asked for them in a different colour, they didn’t have them either. Fair enough so I asked if they could order them in store for me. They couldn’t do that. So I asked for a refund. They wouldn’t refund me. (I was not told this when I bought them in the first place, the trainers weren’t in the sale either or I could understand) so I went home with a gift card to order them myself in the right size. Then I had to pay for delivery!! Wouldn’t shop there again”

Helpful Report

Posted 6 years ago

“Order was supposed to be be delivered on the 22nd but did not arrive until the 25th sept. I received a message saying that my order had been delayed and then another saying that the delivery date had changed again as requested, but i did not request the delivery date to be changed.”

Helpful Report

Posted 6 years ago

“Ordered 3 pairs of jeans and 2 of them were incorrectly advertised as Slim but were in fact Super Slim and completely useless to me. I had to pay £5 for click and collect which is very unusual but then had to pay another £6.50 to return the items that you had incorrectly listed, therefore paying for your mistake! I sent a message to your customer services and was directed back to your website without answering my query. Really poor service and I feel I have been ripped off by paying for click and collect and then paying again because of your error.”

Helpful Report

Posted 6 years ago

“Outrageously expensive for delivery”

Helpful Report

Posted 6 years ago

“Not received my order and a week on now”

Helpful Report

Posted 6 years ago

“The delivery service is an absolute joke ordered items on the Monday and still hadentbeen delivered in store on the Saturday!! Then to be told they only get delivery’s on a Thursday so would take over a week to receive my items !!! Not good enough especially when you have to pay to get orders delivered instore !! When every other company it’s free to pick up instore!! Not good enough usc cancelled my order as I no longer needed the items!!! Totally disappointed A Gracie”

Helpful Report

Posted 6 years ago

“My parcel was delivered to the wrong address over a week go and I still not received a refund or a replacement. When you pay £182 you would think They would act abit faster.”

Helpful Report

Posted 6 years ago

“I haven't received the items.”

Helpful Report

Posted 6 years ago

“Ordered Tommy Hilfiger swimming shorts age 10-12 years for my slim 9 year old son. When they arrived they looked like they would fit a 5 year old. The size guide on the website is useless as it gives no measurements, just says 11-12 years is UK size LB. You cant speak to a person at USC as they dont have a phone number so rather than try to swap them I returned them for a refund and made a new purchase from a different company. Cost me £10 in delivery and return postage. Would never use USC again.”

Helpful Report

Posted 6 years ago

“Paid extra for next day delivery and my parcel never turned up until 3 days later”

Helpful Report

Posted 6 years ago

“An item on your website which I ordered and paid for. You said where it was to be delivered. On the first day I was told it had been delayed by a day, on the second I was told that it could not be delivered (it was a pair of shoes!) and was being returned to you. You did not offer to re-deliver! I can only assume that you did not have in stock and were to embarrassed to tell me. A shambles”

Helpful Report

Posted 6 years ago

“Unfortunately the items were unsuitable & I believe you are one of the only on-line companies who do not offer free postage for returns this would make me reluctant to purchase again.”

Helpful Report

Posted 6 years ago

“I'd give a zero but there wasn't the option. Delivery time is a joke. Been 8 days now and I'm still waiting for my order to be delivered to store. Won't be buying from them again”

Helpful Report

Posted 6 years ago

“Cancelled 1/2 order no contact number ,emailed no response”

Helpful Report

Posted 6 years ago

“Its been 7 working days. (so 9 days in total). And i still havent received a email to collect my order. Starting to worry about where my order it. And the payment for my items has been taken from my bank account.”

Helpful Report

Posted 6 years ago

“My dress arrived dirty. Very dissatisfied with the services, paid £25 for dress that look like second hand, worn cloth.”

Helpful Report

Posted 6 years ago

“Never received my delivery and two weeks later still waiting on a reply from either of usc or the courier. Terrible customer service and I have paid for theses items and have not received my order.”

Helpful Report

Posted 6 years ago

“Shocking no customer service no one can help as I ordered kicker size 3 and paid next day delivery and received size 10 men’s shoes this was a week ago and I only. Got reply to email today and they want me to pay to return it !!!! Joke”

Helpful Report

Posted 6 years ago

“Recieved girls toddler trainers that i ordered online and when I opened the box they were black and marked.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews