USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,505 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The order came the teeshirt had all black marks on them the bag they were in were dusty and dirty i paid 4.99 deliever and had to return them to a store”

Helpful Report

Posted 5 years ago

“I ordered on the 6th of August, and I have received absolutely nothing. Customer service has been poor, with no reply to my query through the form on your website or twitter. There is no way to contact you.”

Helpful Report

Posted 5 years ago

“Absolutely Appalling, I placed the order and used a credit note towards the payment, the payment was taken from both the credit note and also my bank account, the order never went through and the credit note has not had the money put back on, and also the part payment from my bank has not been refunded. I have phoned customer services on various occasions and they have STILL NOT refunded the amount. Therefore I now cannot purchase what I initially ordered. VERY DISAPPOINTED.”

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Posted 5 years ago

“I must say, USC used to be really good, but I'm astounded of how bad it was this time. First, all the sizes were smaller than anticipated (I am XXL). The wrapping was really poor, as if someone just threw clothes in a bag. What's worse though is that in 2020, you have to pay for postage, AND for return! I tried to take them to a USC shop, but they refused to take them back, offering only a store credit if I did leave it in the store. Who does that in 2020? USC please take lessons from your competitors and treat your customers as you should! I won't be buying from USC any time soon.”

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Posted 5 years ago

“If you want your stuff to come rolled up in a ball then perfect for you. After a wash and iron they were fine. I wont ever use the website again”

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Posted 5 years ago

“Spent roughly £110 online and to be collected in store. When the 2 pairs of shoes arrived they were both the wrong sizes. The size stated on the shoe boxes did not match the size of the shoes inside. When I asked in store to exchange them for the correct sizing the lady told me I would have to pay an extra £22 because it was "only an online offer" and that I would have to reorder them as they didn't have that size in store. So I sent them back, received a credit note and had to buy again online. Very, very disappointing as they were for my sisters birthday yesterday.”

Helpful Report

Posted 5 years ago

“My tshurts were stuffed in a plastic bag. Crumpled and creased beyond what would be expected during delivery. Looking under the collar of my lacoste polo shirt there was a large hole left over from where the security tag had been removed, with no care I'd imagine. Fairly poor, best part was the quickness of the return.”

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Posted 5 years ago

“Not good at all customer services worst”

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Posted 5 years ago

“Order don't sent yet . The customer service don't answer.”

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Posted 5 years ago

“I was really disappointed to say the least with the Emporio Armani chest logo T shirts I bought. I had to return them as they looked fake and the logos were sticking as if someone had poured sticky source on them. Poor quality they didn't even look genuine very disappointed. Marks out of 10 I give a minus 10 on these T shirts”

Helpful Report

Posted 5 years ago

“I’m being asked to leave a review before I have had my goods which I ordered a week ago - I have had an email to say they were stolen off the delivery van and would I like a refund or replacement. Having confirmed replacement I have had no further comms and don’t know if the second shipment is on it’s way or not?? Not sure what other rating I can give”

Helpful Report

Posted 5 years ago

“Shocking service. Parcel lost. No explanation for a week. This was after having bought the replacement items before the original items had even been returned. Won’t make the same mistake again. Post-transaction service very efficient with refund of ‘next day’ delivery charges”

Helpful Report

Posted 5 years ago

“I had order for 180£ mostly t-shirt's . many t shirt was foldet very bad. Also I bought for little one dress+jeans that was a complect. arrive jus dress without jeans and folded vary bad!!!!!!!!”

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Posted 5 years ago

“No code to check out, selling goods they don’t have then cancelling part of order. Surely the stock can tell if they are not in stock. Poor experience”

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Posted 5 years ago

“I ordered a big order and two items never came !!!!!”

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Posted 5 years ago

“All sizes very small. Only 14 day returns and therefore lost all my money”

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Posted 5 years ago

“I have not received ome of my order”

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Posted 5 years ago

“We are still awaiting delivery of goods. Emailed you about it on Monday no response yet.”

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Posted 5 years ago

“Parcels open”

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Posted 5 years ago

“Jacket tagged up wrong size then I have to pay to the item”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,505 reviews