USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Spent roughly £110 online and to be collected in store. When the 2 pairs of shoes arrived they were both the wrong sizes. The size stated on the shoe boxes did not match the size of the shoes inside. When I asked in store to exchange them for the correct sizing the lady told me I would have to pay an extra £22 because it was "only an online offer" and that I would have to reorder them as they didn't have that size in store. So I sent them back, received a credit note and had to buy again online. Very, very disappointing as they were for my sisters birthday yesterday.”

Helpful Report

Posted 4 years ago

“My tshurts were stuffed in a plastic bag. Crumpled and creased beyond what would be expected during delivery. Looking under the collar of my lacoste polo shirt there was a large hole left over from where the security tag had been removed, with no care I'd imagine. Fairly poor, best part was the quickness of the return.”

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Posted 4 years ago

“Not good at all customer services worst”

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Posted 4 years ago

“Order don't sent yet . The customer service don't answer.”

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Posted 4 years ago

“I was really disappointed to say the least with the Emporio Armani chest logo T shirts I bought. I had to return them as they looked fake and the logos were sticking as if someone had poured sticky source on them. Poor quality they didn't even look genuine very disappointed. Marks out of 10 I give a minus 10 on these T shirts”

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Posted 4 years ago

“I’m being asked to leave a review before I have had my goods which I ordered a week ago - I have had an email to say they were stolen off the delivery van and would I like a refund or replacement. Having confirmed replacement I have had no further comms and don’t know if the second shipment is on it’s way or not?? Not sure what other rating I can give”

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Posted 4 years ago

“Shocking service. Parcel lost. No explanation for a week. This was after having bought the replacement items before the original items had even been returned. Won’t make the same mistake again. Post-transaction service very efficient with refund of ‘next day’ delivery charges”

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Posted 4 years ago

“I had order for 180£ mostly t-shirt's . many t shirt was foldet very bad. Also I bought for little one dress+jeans that was a complect. arrive jus dress without jeans and folded vary bad!!!!!!!!”

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Posted 4 years ago

“No code to check out, selling goods they don’t have then cancelling part of order. Surely the stock can tell if they are not in stock. Poor experience”

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Posted 4 years ago

“I ordered a big order and two items never came !!!!!”

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Posted 4 years ago

“All sizes very small. Only 14 day returns and therefore lost all my money”

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Posted 4 years ago

“I have not received ome of my order”

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Posted 4 years ago

“We are still awaiting delivery of goods. Emailed you about it on Monday no response yet.”

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Posted 4 years ago

“Parcels open”

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Posted 4 years ago

“Jacket tagged up wrong size then I have to pay to the item”

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Posted 4 years ago

“I have shopped in USC for years. However this encounter I’ve had has really put me off from shopping with you ever again. I was sent the wrong sized item and then told to return it before I was sent the correct item. This was a gift for Father’s Day which I was unable to give. Due to pandemic I found it extremely hard to return item which left me with delaying the gift over a month! I still haven’t been sent the correct item. Truly disappointed.”

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Posted 4 years ago

“I never received parcel”

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Posted 4 years ago

“have not even rwciev3d goods yet .very bad”

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Posted 4 years ago

“Ruined my 4 year old boys birthday, had very little presents from his dad, I swear the lengths I would go with the company right now are scary, directors should be warned. But company is doing terrible anyways so will go into admin shortly! Customer service doesn’t exist, don’t be fooled to purchase any expedited delivery As it doesn’t exist. Unbelievable!”

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Posted 4 years ago

“Had clothes with security tags left on obviously taken from in store. Always something wrong ordering from USC shame really used to like it quality has seriously dropped. Tobacco in the pockets of a Lacoste hoody just felt really dirty. Similar issues everytime I order sick of complaining, cut the tags off myself. Will not use again.”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,499 reviews