USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,505 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,505 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Not happy at all I have not got My order and also I have emailed on Monday and Thursday and had no reply at all from usc or Sports direct”

Helpful Report

Posted 5 years ago

“Dreadful. Never received the products. Told there was issue delivering items after being told they were on the way. Then told they would be delivered next day but they never were. Just got money returned. Makes no sense...basically I loaned USC money for a few days. Absolutely ridiculous have not had a proper reason for why they couldn't be delivered so never shopping here again.”

Helpful Report

Posted 5 years ago

“Was sent a coat wrong size and was refused delivery refund. Asked to make. A complaint and they referred me to make a complaint on website. I said I'd wait to speak to someone on phone. After the person on phone went away to speak to manager they finally agreed to refund delivery. I've sent wrong sized coat off last week and still hasn't been sorted / received by usc. Taking so long just to swap. A coat size. Can't say I'd order with usc again.”

Helpful Report

Posted 5 years ago

“Sorry to say. Clothes fabric quality not good at all. Jumper came faulty threads were coming out right on front. Sizes are incorrect some are too big. Some are too small even ordered same size of all clothes. I am missing an item but they sent me 1/3 refund. Still didnt get full refund.”

Helpful Report

Posted 5 years ago

“Absolutely shocking service from this company. Ordered a pair of converse from them and had a used pair of trainers sent out to me. Actually looked like someone in the store wore them on a night out and then stuck them back in the box once done with them. They where filthy.”

Helpful Report

Posted 5 years ago

“Ordered & paid for shoes. Whilst awaiting delivery I had an email from PayPal to say monies had been refunded. Then received a email from USC saying that the order had been cancelled as I’d changed my mind. Took 3 days for me to get any kind of response to be told there had been a mix up at the warehouse. Refunded the shoes value but not delivery charge even though I never cancelled the order. I now have been fully refunded but still haven’t got the shoes & I’m a bit hesitant about reordering them”

Helpful Report

Posted 5 years ago

“Still have not received my order”

Helpful Report

Posted 5 years ago

“Item arrived with security tags still on. 2 emails and nothing. Another item missing from parcel - oops was out of stock email......not very impressed”

Helpful Report

Posted 5 years ago

“Got to go to the shop as a tag was left on a top that was a birthday present most upset”

Helpful Report

Posted 5 years ago

“USC charge for delivery which takes over a eights days to arrive, then do not accept refunds from the same USC store I am collecting the items from. I now have to pay to send the items back to you and wait for over ten days to be refunded. SHOCKING. I will never purchase a click and collect from USC and I will do my best not to buy from the store.”

Helpful Report

Posted 5 years ago

“It’s a week now since you were supposed to deliver my package and it’s not here. I’ve had no response from your customers services. Hermes sent me a text indicating they would deliver between 7 pm and 9 pm. Then they turned up at 1pm and wondered why I was not in. They don’t appear to have been back and there’s no way of contacting them either”

Helpful Report

Posted 5 years ago

“Still waiting on my order!!!!”

Helpful Report

Posted 5 years ago

“poor poor service. paid for quick delivery. items didnt arrive for 3 days And id paid over £300 for items for a birthday gift. Customers services is shocking”

Helpful Report

Posted 5 years ago

“Appalling service, firstly you sent the wrong size, no reply from customer service email. Just short of £14 to return the boots.”

Helpful Report

Posted 5 years ago

“Shocking service - purchased a number if items online - most weren't as described so had to send back, but after paying £6 for delivery, you then have to pay to RETURN them! Utter joke and will never use USC again”

Helpful Report

Posted 5 years ago

“Order has not been delivered it’s been 2 weeks since we ordered!”

Helpful Report

Posted 5 years ago

“We received our order however the items received had stickers on the showing a deal of 2 packs for £55 where as we paid £76 for the two packs. If you are going to sell them at a different prices why send them out with the discounted price on them? Was very disappointed with the email I received when I questioned this!”

Helpful Report

Posted 5 years ago

“Still waiting for my missing items, very long process.”

Helpful Report

Posted 5 years ago

“Where my orders I payed next delivery and it still haven’t come it’s about 8-9 days late?”

Helpful Report

Posted 5 years ago

“I bought 2xl tshirts, I got one that was a small and one that was a large and one a complete different colour to what i ordered, all though the receipt in the package stated what i had ordered and sizes..... had to return them to a local store. Seems like the person who sorted my order needed to go back to school and learn how to read properly”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,505 reviews