USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered my items on 28th of october and paid for next day delivery , they arrived in 2 orders , and the main part of the order arrived on the 5th of november”

Helpful Report

Posted 4 years ago

“Extremely poor service, I have sent 3 seperate emails to ask about the order i placed and have had no reply. Disgusting level of service. I want my money back!”

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Posted 4 years ago

“Still not received goods , due 5 days ago! No response from customer service.”

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Posted 4 years ago

“Still waiting for information on the second part of my order which hasn’t been delivered and no idea when or if I’ll even get it despite you taking the full order amount from me!! Not happy!!!!!”

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Posted 4 years ago

“I have not received my items yet.”

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Posted 4 years ago

“Security tags led on Screwed up t shirts Battered packages”

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Posted 4 years ago

“hav not recieved my goods??”

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Posted 4 years ago

“Can’t leave much of a review because after 8 days the order still hasn’t arrived. You stated 3-7 days well that was a joke and you can’t blame Covid as all other delivery’s are on time.”

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Posted 4 years ago

“Ordered 3packs of boxers at £38 per pack, total paid £118.99. Recd them and on each pack there was a sticker stating 2 packs for £55. If this was properly advertised I would have bought 4 packs and paid less. Asked to be sent a 4th pack out to be told that that was a previous promotion and they couldn’t do that. I have retd the whole order and bought from a different company and in fact got 4 packs for even less as they were on sale. I would never have queried order if they had not sent me out packs with an old promotion clearly marked, so unfortunately it is their loss as I won’t order from this company again.”

Helpful Report

Posted 4 years ago

“Tops came in unsealed bag and were just thrown in bag in a ball shocking”

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Posted 4 years ago

“Order was wrong, and was sent something I didn't ask for. The amount of plastic bags and hangers is ridiculous! The plastic bags can't be recycled. Total waste!”

Helpful Report

Posted 4 years ago

“Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it.””

Helpful Report

Posted 4 years ago

“Worst company! AVOID! *Broke consumer rights 2015 act* and several law procedures. Made a purchase for £167. Item was confirmed. Delivery was to be made however I was not home and did not give permission to leave in a safe place. Parcel was left with a random neighbour I don’t know. I went to their door and they seemed just as confused as I was. No parcel. No money refunded. After Several back and forth emails , Usc told me they can’t do anything as it was delivered? ( to the wrong place/person ) Although by law, without my permission it shouldn’t of been. And by law I am due a refund. They refused, told me contact police as they had done their bit?? I’m now down £167/no goods received for them making a mistake and not following the correct procedure. They tried to say it is now my problem. ” Under the Consumer Rights Act 2015, you’re responsible for making sure my order is delivered to me at my address or to an agreed alternative safe place. I did not agree to my order being left in an alternative place and I have not received it.” Summed up, If you order a parcel and it doesn’t appear, or is delivered to the wrong person or stolen, it is then your fault and not theirs and you have no cover what so ever. Ridiculous. USC Order number:USC40000062622852”

Helpful Report

Posted 4 years ago

“Absolutely rip off my walking boots I've paid 98euros wen looking on other sites exact same boots priced at 67 plus 5 euro for delivery RIP off ,”

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Posted 4 years ago

“I bought some mens boots - i am size 9 so ordered the same - these boots are a 8 maximum. My only option now is to pay to return them.”

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Posted 4 years ago

“Not happy at all I have not got My order and also I have emailed on Monday and Thursday and had no reply at all from usc or Sports direct”

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Posted 4 years ago

“Dreadful. Never received the products. Told there was issue delivering items after being told they were on the way. Then told they would be delivered next day but they never were. Just got money returned. Makes no sense...basically I loaned USC money for a few days. Absolutely ridiculous have not had a proper reason for why they couldn't be delivered so never shopping here again.”

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Posted 4 years ago

“Was sent a coat wrong size and was refused delivery refund. Asked to make. A complaint and they referred me to make a complaint on website. I said I'd wait to speak to someone on phone. After the person on phone went away to speak to manager they finally agreed to refund delivery. I've sent wrong sized coat off last week and still hasn't been sorted / received by usc. Taking so long just to swap. A coat size. Can't say I'd order with usc again.”

Helpful Report

Posted 4 years ago

“Sorry to say. Clothes fabric quality not good at all. Jumper came faulty threads were coming out right on front. Sizes are incorrect some are too big. Some are too small even ordered same size of all clothes. I am missing an item but they sent me 1/3 refund. Still didnt get full refund.”

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Posted 4 years ago

“Absolutely shocking service from this company. Ordered a pair of converse from them and had a used pair of trainers sent out to me. Actually looked like someone in the store wore them on a night out and then stuck them back in the box once done with them. They where filthy.”

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Posted 4 years ago

USC is rated 3.6 based on 37,499 reviews