USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I have not received the goods I ordered and I have not received a suitable refund for said goods despite me notifying you nearly a week ago, this is totally unacceptable it was supposed to be delivered buy courier but has never been received”

Helpful Report

Posted 5 years ago

“Paid £6 delivery and it took 6 days to arrive at my collection point. When i went to collect the parcel it wasn't there and it took a further 3 weeks to 'investigate' and refund the cost of my purchase. First and last time i will ever use USC. Disappointed is an understatement”

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Posted 5 years ago

“Not good didn’t receive my item and had no response from usc Not happy with the service at all Been charged for a item I don’t get due to the delivery driver leaving in bin and said it was signed for what kind of services is Usc providing.”

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Posted 5 years ago

“I received my parcel with missing items. I have reported these but the issue has not been resolved! Very poor customer service and very unhappy with missing items!”

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Posted 5 years ago

“Still waiting for a reply to my complaint about not receiving my Order”

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Posted 5 years ago

“Unacceptable levels of Customer Service!! I have raised a formal complaint and haven't received any response over 10 days later. Disgusting!”

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Posted 5 years ago

“Trainers sent one size 7 one size 8 . Security tag had been left on.. Not good enough. As a positive customer service good.”

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Posted 5 years ago

“Ordered clothes 9 days ago, still not turned up, this is the not the first time it’s happened and the contact email just fob you off”

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Posted 5 years ago

“Two item on one order , delivered on two separate days , one item to somebody over the street I had not stated to deliver to !!! Shocking never again .”

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Posted 5 years ago

“I haven’t received my order yet”

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Posted 5 years ago

“Cancel a product that was still available and I did not receive my order. I do not recommend this site Very bed costumer service”

Helpful Report

Posted 5 years ago

“Parcel NEVER arrived - as it was a rural location Hermes didn’t bother to deliver a birthday gift despite me paying £7 for next day delivery. USC did not help, have not refunded me. NEVER use this company.”

Helpful Report

Posted 5 years ago

“I bought my three little kids shoes and never received it and didnt get a replacement or my refund”

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Posted 5 years ago

“I ordered a Hugo boss jumper and never received it”

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Posted 5 years ago

“Wouldn’t order from usc again. Never free delivery. Can’t get a refund in store. Not great policies in my opinion.”

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Posted 5 years ago

“USC seemed fine, but unfortunately I never received my order because it was only held at the collection point for 7 days and it arrived the day I went on a one week holiday so when I went to pick it up on day 8, it had been returned, which is ridiculous.”

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Posted 5 years ago

“Not that great service. Ordered 6 items and paid for all 6. Later USC didn’t had stock of 2 items which they refunded. Out of the 4 items one was damaged. Now I had to sent it back with registered post. It they don’t say about the postage charges refund. It’s a total mess. No free return options too. No contact to contact this company too except an email address whic you don’t get any response. Pathetic I would say.”

Helpful Report

Posted 5 years ago

“Absolutely terrible delivery service! Still waiting on parcels that I ordered on the 2/10/19 now the 11/10/19. First day delayed 24hrs then Time slots given no show 3days in a row. Still waiting was relating on these items for an event.”

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Posted 5 years ago

“Rubbish service still not received my order after 3weeks.”

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Posted 5 years ago

“I’ve paid for next day delivery and i have received after 5 days.”

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Posted 5 years ago

USC is rated 3.6 based on 37,501 reviews