USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,513 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,513 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Nicholas

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered a white polo shirt and was sent a blue swimming costume or vest not sure as I haven’t opened it properly because I will have to return it ! Not happy at this at all i ordered online as i was too busy to visit the shop but will have to now not sure how a white polo and blue vest can be mixed up”

Helpful Report

Posted 6 years ago

“I’m very disappointed in my experience with USC. I have 2 items missing from my order. I have emailed to ask about this and received no definitive answer about the products. I also received my delivery in multiple ordered even though this was never made clear to me. I deceived to order for collecting into a store. I have now had to make multiple trips as my order has been split without any notification.”

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Posted 6 years ago

“I have not received conformation that my order has been accepted nor have I received confirmation that it has been delivered to shop. From my perspective this is the first communication I have had. I will not be using USC ever again. Where is my order or I would like my money back.”

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Posted 6 years ago

“Very poor!”

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Posted 6 years ago

“Almost two weeks after I submitted the order I have still not received it”

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Posted 6 years ago

“Delayed delivery even though I paid for next day. No notifications of delayed items at all until I contacted USC. Email says they will update me on despatch but never had an email back. Very poo communication”

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Posted 6 years ago

“I ordered a white polo shirt and received a blue vest top. Was not impressed. Then had to pay had to pay for the postage for the items return..awaiting acknowledgement of return and refund or correct item! Very disappointing...”

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Posted 6 years ago

“Firetrap Shirt arrived faulty, buttons missing and some hanging off. Had to send back as faulty goods as shop doesn't take returns and charged package costs, even though paid for them to be delivered to the shop what a joke”

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Posted 6 years ago

“very Bad!”

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Posted 6 years ago

“After constantly emailing re: my missing order which you have taken the money out of my bank I can’t get a straight answer to either a refund or order sent I will never use your site again nor will I recommend your site to others My order no is 40000059003117”

Helpful Report

Posted 6 years ago

“Ordered 4 items only 1 showed up. Paid for next day delivery. No mention of only 1 item being sent and others delayed. Poor communication before and after 1st item being delivered.”

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Posted 6 years ago

“18 days waiting for my order which i had to chase the customer service for an update then they had just cancelled my order. Usc used to be the best but it seems not anymore.”

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Posted 6 years ago

“One of my item was canceled because it was out of stock but when I selected the item to buy it was still in stock so not happy about that. Also I was making the purchase online because I was buying 2 items and it was worthwhile paying for postage but for one item I could have just bought it from the shop for cheaper. When I asked for my order to be canceled I got a generic reply that it can't be done and that I would have to return the item for a refund. Not happy at all about the service. Definitely will not be shopping from here again.”

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Posted 6 years ago

“Only given one star because you have to. Not received my order yet and I’m still waiting!”

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Posted 6 years ago

“Poor customer service!!!”

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Posted 6 years ago

“Paid £5 for delivery to store because 2 stores didn't have the item I wanted in Stock. I've paid for USC/Sports Direct to stock their shop! Awful! They try to justify charging £5 by giving you a £5 in store voucher... I've bought what I need from USC, the only reason I'd go back is for the item I've just bought... I don't think the voucher will be valid then.”

Helpful Report

Posted 6 years ago

“Absolutley shocking , item come with a security tag on and I’m expected to take it to a shop to get the tag removed”

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Posted 6 years ago

“Ordered white vans as a present received one new white one cream that had obviously been on display. Now having to wait my refund”

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Posted 6 years ago

“Orderd lacoste boxers for a gift the box came ripped open and battered”

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Posted 6 years ago

“Receive damage jacket.. 5 buttons missing from the fur attachment I had to return it and cost £15 no refund given..”

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Posted 6 years ago

USC is rated 3.6 based on 37,513 reviews