USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The jeans don’t feel brand new! The labels inside are creased like they have been worn before and the quality is well below what I expected from a £90 pair of jeans..... first time using this company and not the best experience.”

Helpful Report

Posted 5 years ago

“I ordered a pair of shoes, jeans and a jumper. I payed the extra money to ensure my items arrived by Thursday last week. It's now Tuesday the week after and I still have not received my shoes nor had any sort of explanation. When this is read, I want a full refund and someone to contact me as this poor level of service is unacceptable. I will not shop with us again, total loss of confidence”

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Posted 5 years ago

“From placing the order to collecting it took far to long in my eyes”

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Posted 5 years ago

“TOTAL RIP OFF & PROFITEERING ON P&P CHARGES I recently shopped online at USC and when I went to checkout I was stunned at the £6.99 p&p charge for a standard delivery. Now let me put this into prospective with you. Their online sales are in the multi millions of pounds. As for delivery, USC are getting charged about £1.60 to send a parcel to you and you have to pay to send an item back. The staff are getting paid between £4-£8+ depending on age and experience so you can see why customers are getting ripped off and the staff are paid buttons, its all most like slavery. Personally I will be boycotting this site and I hope you all do to.”

Helpful Report

Posted 5 years ago

“Delivery sent out with wrong address. Emailed the same day to tell that address was wrong but sent it anyway and now I have no delivery. Not good.”

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Posted 5 years ago

“I ordered a pair of grey jogging bottoms and received a white t shirt!! Shambolic!”

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Posted 5 years ago

“I ordered a tracksuit but was not advised the bottoms were out of stock until I opened my parcel. I also have not received a refund for the jogging bottoms”

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Posted 5 years ago

“Order 2 tops one black and one white and they white one arrived with a stain on it.”

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Posted 5 years ago

“Ordered a white polo shirt and was sent a blue swimming costume or vest not sure as I haven’t opened it properly because I will have to return it ! Not happy at this at all i ordered online as i was too busy to visit the shop but will have to now not sure how a white polo and blue vest can be mixed up”

Helpful Report

Posted 5 years ago

“I’m very disappointed in my experience with USC. I have 2 items missing from my order. I have emailed to ask about this and received no definitive answer about the products. I also received my delivery in multiple ordered even though this was never made clear to me. I deceived to order for collecting into a store. I have now had to make multiple trips as my order has been split without any notification.”

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Posted 5 years ago

“I have not received conformation that my order has been accepted nor have I received confirmation that it has been delivered to shop. From my perspective this is the first communication I have had. I will not be using USC ever again. Where is my order or I would like my money back.”

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Posted 5 years ago

“Very poor!”

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Posted 5 years ago

“Almost two weeks after I submitted the order I have still not received it”

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Posted 5 years ago

“Delayed delivery even though I paid for next day. No notifications of delayed items at all until I contacted USC. Email says they will update me on despatch but never had an email back. Very poo communication”

Helpful Report

Posted 5 years ago

“I ordered a white polo shirt and received a blue vest top. Was not impressed. Then had to pay had to pay for the postage for the items return..awaiting acknowledgement of return and refund or correct item! Very disappointing...”

Helpful Report

Posted 5 years ago

“Firetrap Shirt arrived faulty, buttons missing and some hanging off. Had to send back as faulty goods as shop doesn't take returns and charged package costs, even though paid for them to be delivered to the shop what a joke”

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Posted 5 years ago

“very Bad!”

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Posted 5 years ago

“After constantly emailing re: my missing order which you have taken the money out of my bank I can’t get a straight answer to either a refund or order sent I will never use your site again nor will I recommend your site to others My order no is 40000059003117”

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Posted 5 years ago

“Ordered 4 items only 1 showed up. Paid for next day delivery. No mention of only 1 item being sent and others delayed. Poor communication before and after 1st item being delivered.”

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Posted 5 years ago

“18 days waiting for my order which i had to chase the customer service for an update then they had just cancelled my order. Usc used to be the best but it seems not anymore.”

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Posted 5 years ago

USC is rated 3.6 based on 37,501 reviews