USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately I had a terrible experience! Ordered 4 items on 16.12.19 with delivery to be before the 23.12.19. This was Xmas presents for my wife and unfortunately it was delivered until 4.1.20. I chased this at least 5 times, receiving standard replies with no real apology or resolution, with the exception of 1 message which advised that 1 item was now not available. You were recommended to me and I’m not sure I would you use this service again.”

Helpful Report

Posted 5 years ago

“I cannot believe you have had the audacity to ask me to review USC ? I have sent an email today asking you to contact me please to explain why some of my order has not turned up ? So far this has been ignored I suggest you answer your customer service enquires regarding missing orders , before you ask the customer to rate your service”

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Posted 5 years ago

“I still haven’t received my order!”

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Posted 5 years ago

“Terrible that you can’t return to store , no option other than to pay to return, won’t be buying again plus I returned my item!”

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Posted 5 years ago

“Order placed on 15th December. No next day delivery option available but website states the order will be delivered by 21st December. Less then half of the order arrives before 21st December. Most items are delivered on 27th. Not great as part of the order were Christmas presents. No joy getting through to USC customer services or to their appointed courier company to find out about the missing parcel. Overall, very bad experience and had to get Christmas presents last minute from another retailer.”

Helpful Report

Posted 5 years ago

“This has still not been received when I paid for next day delivery. The delivery should have been received on 24.12.19”

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Posted 5 years ago

“My items never arrived but I paid for them and I’m still awaiting on someone contacting me about my items.”

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Posted 5 years ago

“I ordered my goods as a Xmas gift and I still do not have my order think it is shocking service”

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Posted 5 years ago

“I didn’t realise you send reduced tat out, if I’d have wanted sports direct stuff that was covered in reduced tickets I would have gone there”

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Posted 5 years ago

“Ordered on the 8th of December on next day delivery got my 2 items on 23rd and 24th of December absolutely disgusting”

Helpful Report

Posted 5 years ago

“If I could have given one star I would have. Paid for next day delivery. 48hrs later nothing came. Emailed USC, 48hrs later email explaining there was a problem!!! Poor customer service, took another 48hrs to get a response and then the goods where sent out next day. Honestly sort out Your communication Problems and provide staff with the correct customer service skills they are clearly lacking.”

Helpful Report

Posted 5 years ago

“Paid for next day delivery £6.99 took 4 days to come. Waiting £17 refund on items that were out of stock despite the money was took. Email have been ignored Disgusting service”

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Posted 5 years ago

“Order incomplete still waiting for a £17 refund on items that wasn't delivered. Paid £6.99 for next day delivery arrived 4 days later. Disgusting will never order again”

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Posted 5 years ago

“Still waiting for my order been two weeks”

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Posted 5 years ago

“Put an order in a week before Xmas, paid for next delivery. Waited for over two days when nothing came. Emailed sent to USC waited another 48hrs for a reply. Only to be told there was a problem, yes 4 days later!!! Not impressed worst customer service, resulted in a missed birthday presents, not happy at all.”

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Posted 5 years ago

“Bad customer service from the guy on the till in Cheetham him store . I won’t buy again if he is there”

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Posted 5 years ago

“Not received it at all”

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Posted 5 years ago

“I paid for next day delivery and did not receive that service. I also contacted customer services and I am yet to receive a reply. Very disappointed”

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Posted 5 years ago

“One star as sadly unable to put zero. Only one of my 3 items arrived. Customer services insist all 3 arrived despite me sending pictures twice of unopened packaging. Items now in dispute and customer services not responded to my last email asking for refund and prepaid label to return the product. This has so far cost me £81 and received 1 item to the value of £25. Made to feel like I have been dishonest. Surely their packaging is weighed therefore the company would tell not enough products sent. They are using delivery note as proof which states 3 items packaged, and so far are not admitting liability. I still await their reply.”

Helpful Report

Posted 5 years ago

“The shoes I bought were a gift but when they arrived the box was in pieces was really disappointed but time and the quality of shoe were still high”

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Posted 5 years ago

USC is rated 3.6 based on 37,501 reviews