USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery, arrived two days late. No apology or refund on the the delivery charge.”

Helpful Report

Posted 5 years ago

“have contacted USC via email as there is no other way of contacting them, i have not received my item having paid for next day delivery and no one has replied to my 3 emails.”

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Posted 5 years ago

“Should have mentioned that usc next day delivery means day after next day.”

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Posted 5 years ago

“No good customer service ethos Part of order missing. Pay more go else where who have vettrr service.”

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Posted 5 years ago

“Converses were dirty and marked when removed from box for first time. Will need to take back and exchange.”

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Posted 5 years ago

“On hold at customer service.. next on the call over an hour spent calling no answer. Email sent days to respond.. then no further response!! Tweeted again a response then nothing £50 of my daughters Christmas money not returned!!! My order come and it was empty as confirmed by Hermes!!!!! Who is going to take responsibility for this.”

Helpful Report

Posted 5 years ago

“orders accepted and the items are out of stock and items are cancelled, why accept orders then, have better stock management. also don't call their customer service number ITS A PREMIUM NUMBER AND NO ONE ANSWERS IT COST ME £25 AND WASTED 52 MINS”

Helpful Report

Posted 5 years ago

“I placed an order and it was accepted, no problems, after 1 hours I get an email saying my items are out of stock and items have been cancelled, why the hell accept then order in the first place!!!!!!!! order arrives then another item is out of stock which I haven't been told about nor received a refund for yet. DONT RING THEIR CUSTOMER SERVICE NUMBER AS ITS A PREMIUM NUMBER GOT charged £25 for 2 phone calls. also no one ever answers the call in position one for 18 mins wtf.”

Helpful Report

Posted 5 years ago

“Paid for next day delivery as I was in hospital and needed these clothes. A week later the clothes turn up. Tried chasing and no response from usc. Very poor in all aspects considering the order was £130 and I spend this most months. Time to move on I think”

Helpful Report

Posted 5 years ago

“Awful i didnt order the slim jeam i order straight fit 1s and they also came with the security tag still on them i have contacted yous 3 times thro email since sunday nite and still no reply its a disgrace”

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Posted 5 years ago

“Don’t reply to emails, 4 weeks today I returned item still no refund or no reply to my 15 emails”

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Posted 5 years ago

“Received the wrong item. Took 4 days to get this resolved”

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Posted 5 years ago

“Ordered in December. Still not received. No answer on the customer service line and checked my statement and was charged £20 to call them just to be hung up on. No answer to my emails.”

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Posted 5 years ago

“Ordered online a week ago, you just took my money and didnt send the goods. Tracking has been saying delayed for 24hrs and no change. Warning people. Dont use this site it's a scam.”

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Posted 5 years ago

“Paid for next day delivery. Waited in all day never turned up. Would not order from you ever again. Would advise anyone who asked not to order from you also.”

Helpful Report

Posted 5 years ago

“Rubbish service been waiting a week for my delivery to a store - emailed to ask for an update and received a very unhelpful generic email back to say it’s been processed which I already knew. I Emailed again To ask for a timescale when it will be delivered to the store as this is my husband’s birthday present - and received no response back! Won’t be ordering again! Never had to wait so long and pay £5 for a delivery to a store! Can’t review the product because I’ve not even received it yet!”

Helpful Report

Posted 5 years ago

“Despite making my order on 01-01-20, I have still not my package, and it's 10-01-20.”

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Posted 5 years ago

“Shocking first parcel didn't turn up n then when you finally re ordered it after 3 weeks it was o/s so got refund took bout 10 days to get that so all in all it was absolute pointless exercise trying to order from you.”

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Posted 5 years ago

“Took a long time to be delivered, delivery fees are expensive and should be free if collecting from store, should not have to pay to send items back, unable to take back to store to change items.”

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Posted 5 years ago

“An absolute disgrace of a shop. The returns is a joke. A CON. The manager of the princess street shop Edknburgb told me QUOTE....I should go out and sell my £90 Lacoste jumper on the street. A disgrace of a shop and its workers.”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,501 reviews