USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item description said regular fit item arrived with slim fit wrote on label and now have to pay to return not a good service”

Helpful Report

Posted 6 years ago

“The purchase was made on March 26, on which day I received confirmation of the order and notice that it had been shipped (with Hermes with a tracking number). I still haven't received it on April 8. I have made online enquiries with both USC and Hermes, but have received no response.”

Helpful Report

Posted 6 years ago

“My parcel was left on my doorstep and not there was I got home, the driver claimed to put it through the letterbox even though I gave a neighbour to leave me, I contacted yourselves a week ago and heard nothing back!”

Helpful Report

Posted 6 years ago

“Very bad customer service, ignored emails, repeatedly sent pit wrong items, when issues were raised steps were taken to penalise me instead of help me. I have encountered a lot of problems ordering online from USC. Company NOT recommended.”

Helpful Report

Posted 6 years ago

“Terrible customer service, ignored emails, repeatedly sent pit wrong items, when issues were raised steps were taken to penalise me instead of help me. I have encountered a lot of problems ordering online from USC. Company NOT recommended.”

Helpful Report

Posted 6 years ago

“The order is divided into parts and I have no idea when the rest of the order is going to be delivered or how is divided.”

Helpful Report

Posted 6 years ago

“Delivery service for 4.99 is a disgrace sending it out of Uk to Republic of Ireland to come back to the UK took over a week to get here for 4.99 most places give next day delivery for that price without the divert to a different country”

Helpful Report

Posted 6 years ago

“AVOID AT ALL COSTS ANY OF THE COMPANIES UNDER THE MIKE ASHELY GROUP (USC, HOUSE OF FRASER, SPORTS DIRECT) returned over £368 worth of items, and paid for it to be tracked with my courier firm. The confirmed the returns were delivered, and signed for on 10th March to their returns warehouse. I waited patiently the 14 days for my refund -nothing at all. So i chased it up by emailing their 'customer services' team. i have been told that although i have confirmation of delivery - from my unique tracking number - that this doesnt mean my returns have been received. They say couriers 'deliver in bulk' so each parcel cant possibly be signed for, and therefore are denying receipt of my returns and refusing to issue my refund. After researching online this is completely standard practice for USC, Sports Direct and House of Fraser in the hope that we just disappear and forget about our money. Do your research and read for yourself. I am taking this one step further now armed with all of my email correspondence from both their customer services and from my courier and i am now paying to open a small claims court application online. (moneyclaimonline for anyone wanting to do the same) I wont be taking this lying down.”

Helpful Report

Posted 6 years ago

“Very bad experience. Totally disappointed. Ordered goods online, apparently my package got lost in transit. No customer support At all. So called customer support department don’t answer your emails for days. Still waiting for refund of replacement 3 weeks after original order. Shame”

Helpful Report

Posted 6 years ago

“Shocking customer service based on two orders! First Hermes lose my parcel! Cannot speak to anyone from either Hermes or USC! Emailed with took five days to answer with no solution. Second order they sent wrong stuff. Please not there is a vast difference to Navy Blue and Sky Blue!!!”

Helpful Report

Posted 6 years ago

“Cannot review goods I have not received! Items should have been delivered to local store, unfortunately due to Covid-19, store was closed. Contacted customer services a number of times just to ask what I needed to do to resolve the matter but only received automated response. Very poor level of customer service.”

Helpful Report

Posted 6 years ago

“Ordered item on 20/03/20, now the 28/03/20 and still waiting. Garbage service to be frank.”

Helpful Report

Posted 6 years ago

“I’d love to write a review if I ever receive my trainers. It’s no good trying to sell clothing etc if you fail to deliver them.”

Helpful Report

Posted 6 years ago

“Absolutely terrible customer services order a tracksuit 16 days ago still haven't received it they said it got lost you're company is a joke and they dont answer the phone or emails to you”

Helpful Report

Posted 6 years ago

“Not given what was advertised in the pic, I gave a complaint but found the solution to be too much of a hassle for me to continue with”

Helpful Report

Posted 6 years ago

“Wouldn’t recommend buying trainer ma via this company - bought a pair and they turned up filthy dirty and look like they’ve been worn , send back 2nd pair arrived worse than 1st and now got to wait for 15 plus days for a full refund”

Helpful Report

Posted 6 years ago

“Paid for next day delivery... took two days to be delivered. Tried to complain online and conveniently the complaints process wasn’t working.”

Helpful Report

Posted 6 years ago

“Awful!!! Received 2 different size shoes & 1 dirty. Was told i cannot return in store i collected from!!!”

Helpful Report

Posted 6 years ago

“Terrible customer services and haven't received my order yet not use are saying its lost lol yous are a fuckin joke”

Helpful Report

Posted 6 years ago

“Haven't received my order and I want a refund”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,512 reviews