USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only giving one star as there isn’t a zero stars option😡. Placed my order on 5th may, as of 15th may, still not received my goods, and the only time they have corresponded is when I have contacted them to chase the order up. Still not received a confirmation to say the goods have been sent, only repeated the original confirmation of the order. Will not be using them again if this is the way they treat customers”

Helpful Report

Posted 6 years ago

“Customer service is a disgrace when returning things back. Wouldn't recommend buying online costs you for delivery and returns.”

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Posted 6 years ago

“1st order didn't arrive drawn out affair with customer service resulted in a refund recorder next day delivery and I've still not got my order should arrive today but it's still in the usc warehouse on the track my order very disappointed”

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Posted 6 years ago

“Delivery takes very long. I have to wait more than a week until I receive a reply to the email. Disaster!”

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Posted 6 years ago

“Recieved faulty items, and seemed as though they were returns previously with marks and scuffs (on the footwear) Make sure you send pictures to USC if returning faulty goods before returning them, as they will NOT reimburse return postage costs. It cost me £8.99 2nd class to return as the boots were heavy, quite disappointed.”

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Posted 6 years ago

“Poor ! 14 items ordered and they came separately On different days. Poorly packaged too”

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Posted 6 years ago

“I paid for next day delivery but didn't receive my parcel until 8.00pm, two days later. I didn't even get a reason why the parcel was not delivered next day. ☹☹”

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Posted 6 years ago

“5 items took longer than expected to be delivered. They arrived in 2 parts by Hermes who left them outside the building without notice on separate days (days apart). Trying to find out what was happening with delivery - contacting USC by email was completely ignored, not even acknowledged! Disappointing service overall.”

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Posted 6 years ago

“Waiting over 11 days now for a order that was supposed to arrive 2-3 days after I ordered it, you cant get hold of anybody from this company to query your order, do not use! There are companys with 100000x better customer service”

Helpful Report

Posted 6 years ago

“Horrible experience! Only 6 of the 7 items I ordered and paid for have come which an item in the order was also the incorrect size, have used the contact us to get hold of someone to try and resolve this which I did on Tuesday and someone got back to me on Friday to say they would look into it and would be in contact with me in 4-24 hours and 2 days later still not heard back from anyone. At this point I’m close to just getting my bank to do a chargeback.”

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Posted 6 years ago

“I ordered 12 items 3 of the items were damaged so i had to return them which cost me £11 its been a week and ive still not had a refund for my returned items i expected better from this company”

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Posted 6 years ago

“I received the wrong items, so sent an email to complain. Still haven’t heard anything back nearly 2 weeks on.”

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Posted 6 years ago

“Don't pay for next day delivery rip off clothes arrived 2 days later. No free returns. Never knew Mike Ashley owned usc till now will not order again, will probably have to wait 6 months for items returned to be refunded too!”

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Posted 6 years ago

“I put a complaint in about it been late and they didn't deliver the full order and they havnt replied”

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Posted 6 years ago

“Shocking service by USC , ordered clothes from There and they sent em damaged , why do you not check clothes before sending them ?”

Helpful Report

Posted 6 years ago

“Shopped with USC before but will not be again, received this t shirt last week and it looks like it has been pulled out of a bush connected customer service but haven’t heard anything back not happy”

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Posted 6 years ago

“Worst Online Shopping Experience i have ever had .. Was charged £15.98 Delivery and then another £14 to return some of the items. I emailed customer service and got a very short sarcastic response from “Stevie” Shocking and have shared my experience on social media ! With The Headline.. DO NOT SHOP WITH THIS COMPANY”

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Posted 6 years ago

“Very very bad Am still waiting for a 2 weeks delivery and now I got email saying stores are closing ? No delivery no money ?”

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Posted 6 years ago

“Stingy no free returns”

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Posted 6 years ago

“T shirts arrived in a quick manor, although 2 of them have still got the tags on, I have no way of getting them off and now have to wait until shops reopen to see if they can remove them for me. Very disappointed”

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Posted 6 years ago

USC is rated 3.6 based on 37,512 reviews