USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Samson Paul

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“My trainers were delivered on time couldn’t fault usc”

Helpful Report

Posted 6 years ago

“Have fantastic selection of clothes and other items. Good sales and also discounted items. Order process is not the best, orders always corrected due to non stock item, can take a while to dispatch and also not all the items come in the same delivery. Over all you get good quality products but it’s a shame sometimes the items you really want and pay for become out of stock.”

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Posted 6 years ago

“Very poor standards regarding returning an item that doesn't fit. Having to PAY for the postage for one item out of seven is 20 years behind most retailers. My first experience with USC and definitely the last. That goes for M Ashley's other "businesses".”

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Posted 6 years ago

“Good prices! I was disappointed for not informing before that an item was out of stock. I had to realise when i didnt receive it. If i was informed before the items were sent, I should have bought another shirt or different size.”

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Posted 6 years ago

“Easy to use and fast delivery”

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Posted 6 years ago

“I received the wrong colour t shirt. I then had to pay extra to send it back for an exchange. And I will have to pay extra for customs when/if they send the right one to me”

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Posted 6 years ago

“The delivery company failed to deliver to a dedicated shop that I was offered on the site. The order has been returns to Usc. I did ask for the order to be resent as this wasn’t my error. I have no response and no refund Not happy at all”

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Posted 6 years ago

“Great customer service!”

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Posted 6 years ago

“If 1 could choose 0 stars, I would. Actually the worst customer service I have experienced on online shopping. A total disgrace.”

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Posted 6 years ago

“Good website, easy to use, filters worked well and the ordering process was simple and straightforward.”

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Posted 6 years ago

“Experiences are great. Nebojsa”

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Posted 6 years ago

“Very good 🎖🎖🎖”

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Posted 6 years ago

“I order online Small size which is my right size bu unfortunately long sleeve are very tight I can’t not ware them no good fitting”

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Posted 6 years ago

“Really pleased with my order and the service”

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Posted 6 years ago

“Selected local collection through DPD but they then used Hermes as a courier. Still no parcel and no refund yet.”

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Posted 6 years ago

“Im still waiting for my order to arrive. Total nightmare.”

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Posted 6 years ago

“Paid for next day delivery and my parcel didn’t arrive until a week later. I also emailed and still have not received a reply regarding my order.”

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Posted 6 years ago

“great service overall, updated on every delivery step or change and product was perfect.”

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Posted 6 years ago

“Received item on time but on opening there was damaged goods that was label up as damaged after paying full price. No point ring customer service number as all you get told is to email the customer service which is very poor as I need a replacement as this was a gift for the weekend. Received email today which is a very good response time hopefully every will get sorted shortly”

Helpful Report

Posted 6 years ago

“Took six days for the order to come .. despite that was ok .. item was smaller that expected but this is not USC fault anyway ( product’s style ..) so I sent it back for a replacement ( bigger size) and I have to wait and see how long it will take them to reply to me if there is the size I want and how long it will take to send it back again to me ..could be a month..could be a week 🤔🙏😉”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews