USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I ordered a tracksuit for my boyfriend and still haven’t received the top to it. I have sent countless emails and they keep saying it’s been despatched. A week later and it still hasn’t arrived with paying for delivery. Shocking service”

Helpful Report

Posted 6 years ago

“Booked next day deliver, never arrived. Contacted customer services, no reply for days. Half my order arrived the other half didn’t, no correspondence to tell me this would be the case. Overall very poor service and I wouldn’t use your online ordering again!”

Helpful Report

Posted 6 years ago

“The people in sports direct where I picked my order up were very rude. They only gave me one parcel at first and I nearly had an argument with them as they were adamant I only had one parcel. I asked them to check again and then they come back with my full order. Nightmare”

Helpful Report

Posted 6 years ago

“If I could give zero I would , very bad customer serious ! No help atall will not being shopping again with you Can’t get over that I sent 4 emails and no reply and no email to say my order was shipped had to tack it down myself”

Helpful Report

Posted 6 years ago

“I still haven't received my parcel and have had no contact back from your support team regarding where it is! 10 days it's missing! Money left my account straight away. Its a shame I have to give this Feedback but i will never order off usc again.”

Helpful Report

Posted 6 years ago

“First time customer l, failed to send me my full order had no information regarding why an item was missing had to call numerous times, still awaiting an item, I won’t shop here again”

Helpful Report

Posted 6 years ago

“Finally I got my delivery after 31 days.poor customer care from your part. I send 10 emails and I got only one reply. Really bad online experience in my life, I usually by lot of sports items. I didn’t get delivery long time finally I send email for legal proceedings then only I got deliver. I spoke to my solicitor and trying to proceed then delivery came. I dip get any apologies from your customer care.supposed to compensate me.”

Helpful Report

Posted 6 years ago

“Product arrived with parts missing. Product dirty and has a hole in it.”

Helpful Report

Posted 6 years ago

“Terrible service, didn’t receive a notification to tell me the parcel was ready to collect. Went to the Asda store on three separate occasions to locate the parcel. Finally found it (no name on the parcel), to find that only half the order has been sent out, but have been charged the full value. No one has got back to me from CS.”

Helpful Report

Posted 6 years ago

“Not received all of my order but have been billed for it. Emailed customer services but as yet no response.”

Helpful Report

Posted 6 years ago

“Recived wrong items”

Helpful Report

Posted 6 years ago

“I have emailed 3 times regarding a exchange item of clothing and have tried to contact customer services but no contact number is available. I have had no response to any of the emails I have sent and I am left waiting to hear if and when I can expect to receive the exchanged item. Very poor customer service”

Helpful Report

Posted 6 years ago

“I'd give 0 if it was an option I paid for next day delivery on a jacket I bought and you spent two weeks dispatching it out of your warehouse and kept sending me computerised emails of how it's getting dispatched to me same day. Not ordering from usc again. Suck your mums”

Helpful Report

Posted 6 years ago

“The service was appalling. Despite paying for next day delivery, I recieved my order over a week later in two separate orders. After 5 complaint forms I eventually got a response. You can't even call the company directly! Will never be shopping from here again.”

Helpful Report

Posted 6 years ago

“Requested and paid for next day delivery and did not arrive on time Nothing to let me know it was not going to arrive in time and contact customer service and no response”

Helpful Report

Posted 6 years ago

“Ordered 5 items, one missing and one incorrect, still waiting to sort this out after a week”

Helpful Report

Posted 6 years ago

“paid for next day delivery, 7days ago, parcel still not arrived? tracked it and all it says is the courier collected it last thursday”

Helpful Report

Posted 6 years ago

“Terrible company. My advice is NEVER order from them. I ordered and paid for £178 worth of clothing from them. They only sent me £144 of the clothing I ordered but never sent me a refund despite me making contact to request this on more than one occasion. So basically have have stolen £34 from me! I also paid extra for next day delivery and I still haven’t received all of the items over 10 days later!!! Absolutely shocking customer service and complete incompetence.”

Helpful Report

Posted 6 years ago

“Paid for next day delivery and items were recieved a week later in separate packages without being informed”

Helpful Report

Posted 6 years ago

“Not cooperative .”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews