USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online and my order was never confirmed. Kept messing my payment about. Never got any emails from them.”

Helpful Report

Posted 6 years ago

“Picked up 3 polo tops two where fine the third had black marks all over tried calling customer service but the line isn’t working at the moment so I’m stuck with this top I called usc local shop but they said nothing to do with them absolutely terrible won’t be shopping here again 😡😡”

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Posted 6 years ago

“I am waiting for delivery from 17 and has not yet come”

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Posted 6 years ago

“Exceptionally poor experience and I will never ever again order anything from USC. Stay away from this company unless you want sub standard or shop soiled goods! Ordered a pair of Sperry boat shoes and when they arrived the right shoe was discoloured and obviously shop soiled. Had to order a second pair quickly as I needed them for my holiday and to my disbelief the second pair were exactly the same with the right shoe even more discoloured this time. Both times the left shoe had a cupboard shoe support inside but nothing in the right shoes which makes it very obvious they were shop soiled. How can USC send these shoes out in this condition especially after emailing them after the first pair arrived. You cannot contact USC by telephone and their Customer Services is atrocious at best, slow, no apology or any care. STAY AWAY”

Helpful Report

Posted 6 years ago

“Late delivery, missing items, packaging damaged, loose threads and labels fallen off clothes, poor communication from company when contacted. Will never recommend to anyone.”

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Posted 6 years ago

“Awful. The fact you don’t offer In store refunds and then at the till have the sign facing the wrong way is just a big scam.”

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Posted 6 years ago

“Dreadful service”

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Posted 6 years ago

“Charged me £6.99 for next day delivery received 1 item 4 days later and received my second item 6 days later. No communication customer service poor”

Helpful Report

Posted 6 years ago

“So firstly I ordered two T-shirt’s and paid extra for next day delivery. They were almost a week late and when the delivery arrived there was only one Tshirt. When I chased customer services they said there’d been an error and would send my other T-shirt out plus refund the extortionate next day delivery charge as the items took Ai long to come. I have finally received my second Tshirt but still no refund. Not impressed at all.”

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Posted 6 years ago

“I paid for return items.”

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Posted 6 years ago

“Did not coordinate the correct address to the courier. Difficulty reaching customer service.”

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Posted 6 years ago

“Didn’t receive order. Customer service online and in Birkenhead terrible.”

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Posted 6 years ago

“Been waiting over 2 weeks for my order to be delivered and still not receved my order or a txt to say anything”

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Posted 6 years ago

“Wrong item received and no where to contact except email.still no reply I will never use or recommend to any one. Paisd £90 but received wrong item worth £30”

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Posted 6 years ago

“I cancelled the order within 20mins of placing it, no one at USC has been vaguely interested in helping. I am now stuck with an item I dont want, the customer services is terrible, questions dont get answered and now you want me to pay to return an item you delivered incorrectly. I will never use again”

Helpful Report

Posted 6 years ago

“3 out of 6 items were removed from my order by Usc. I got that vital information too late - after the order has been delivered. The terms have changed radically but no chance for me to cancel the order (Usc still charged the same delivery cost). Usc support doesn't answer my emails. The credibility is zero!”

Helpful Report

Posted 6 years ago

“Wasn’t happy with previous order as I was looking foward to my items only to receive an email saying one of the items was out of stock, this should be made clear when browsing on website not after you’ve ordered it”

Helpful Report

Posted 6 years ago

“USC is the worst website I have ever used. Absolutely terrible service and they know this which is why you aren’t able to communicate with a real person, only by contact form. I had ordered a few items including a Pre-Ordered Top. They never once advised me how they would process my order, like most websites normally would when you purchase a pre-order. They then proceeded to cancel my pre-ordered item, telling me that it was no longer in stock, even though it was still available in all sizes on their website. I felt very cheated especially when I had to pay £4.99 for a 3-5 day delivery (and receiving my goods 7 working days later AFTER the pre-order was ‘in stock’!), and £4.00 to return everything back, which they don’t refund you back. Don’t use this website, it’s shockingly bad.”

Helpful Report

Posted 6 years ago

“I ordered a top paid for next day delivery didn't receive my item for 5 days”

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Posted 6 years ago

“Ordered a white pair of Levi’s trainers and got sent a blue pair”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews