USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“USC SENT ME THE INCORRECT TRAINERS. HAVE RECEIVED NO APOLOGY OR EFFORT TO SORT THE ISSUE. SO IM NOW LEFT WITH TRAINERS THAT ARE NO GOOD TO ME AND £22 DOWN THE DRAIN”

Helpful Report

Posted 6 years ago

“Can't rate less not even worth one star. Manager in Stockport branch was rude, yelled at us by asking to leave the store and wouldn't serve us or allow us to purchase an item. Was sent to the Stockport store by Denton store as they confirmed a pair of shoes we were after would be there. Wanted to makes a complaint would not assists refused to give his name the staff at Stockport are disgusting.”

Helpful Report

Posted 6 years ago

“Was sent someone else’s order and then when I queried this and sent the wrong order back as requested my original item had gone out of stock. Won’t be using usc again”

Helpful Report

Posted 6 years ago

“I received the wrong colour item due to a fault in the online ordering system. I contacted USC online to get the issue sorted however the process is very slow and as of yet I am no closer to sorting the matter.”

Helpful Report

Posted 6 years ago

“What sort of shop doesn’t give refunds these days? Hopeless. Will not use again”

Helpful Report

Posted 6 years ago

“I had paid for next day delivery. Parcel was sent after 6 days. I had to contact USC and it was not even processed. Refund was given 6.99. Had to return items because I was that unhappy with their service.”

Helpful Report

Posted 6 years ago

“Sent the wrong shoes still waiting for it to be rectified , also the courier they use attempt delivery three times before sending back and the pleasure of having to pay for postage for that service. with no option to send to a shop to collect, overall, I won’t be shopping here again.”

Helpful Report

Posted 6 years ago

“The first time I used you and you sent me the wrong item, then trying to resolve the issue takes a very long time via email”

Helpful Report

Posted 6 years ago

“Products that arrived looked sub par. The insoles were not even glued in properly to the slippers. Felt like I had been sold damaged goods.”

Helpful Report

Posted 6 years ago

“A ce jour je n’ai toujours pas reçu mon colis je trouve cela scandaleux”

Helpful Report

Posted 6 years ago

“Shocked that in this day and age you get away with simply no refunds if you purchase in store. Now I no I wouldn’t return either in store or online because of this policy , not everyone likes to try things on in store when your out shopping. Seems just a sneaky way of obtaining money , so was forced to buy something I didn’t actually want nor need for the fact I was given a credit note only.”

Helpful Report

Posted 6 years ago

“Customer having to pay to return items is disgusting.”

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Posted 6 years ago

“Had to pay to return the items! This is unacceptable in this day and age”

Helpful Report

Posted 6 years ago

“I was sent the wrong order in the box and there was no other way than to contact you via email. I now have the send the shoes back & wait for new ones which i need asap for going on holiday”

Helpful Report

Posted 6 years ago

“Usually very good service..ordered two separate orders first delayed because of back order said delivery on 1st of may or day after ok understandable then when order was processed two items were out of stock so removed recieved part order on the 10th May and then the item that was on back order arrived separately on the 13th May with holes in the back of t-shirt..second order paid for next day delivery on the 3rd of may received 14th of may no notification that order was going to be delayed very disappointed with service”

Helpful Report

Posted 6 years ago

“Absolutely terrible service it took 3 weeks for my delivery and the money was taken from my bank then two weeks for a refund Overall absolutely terrible experience I will never order from USC ever again”

Helpful Report

Posted 6 years ago

“Absolutely terrible. Ordered item over a week ago. No update. I have since tried contacting online. No joy. Won't be using again”

Helpful Report

Posted 6 years ago

“Received my order on time but when it came it was obviously a returned order as the box it came in was all damaged”

Helpful Report

Posted 6 years ago

“Ordered a shoes online. I did not like at and went to USC at Edinburgh Princess street to change it for another one. Choose an alternative boot I liked at asked for the right size. The shoes with the right size was not at all same as the display one. The staffs were less friendly and could not offer more help in this. Very dissappointed.”

Helpful Report

Posted 6 years ago

“Had to come to the top floor of 4 story sports direct store to get my parcel the lifts did not work and I have sciatica so think it’s a bit of an outrage that staff can not bring a parcel to you, then to add insult to injury I had to purchase a bag to put it in as the bag my items came in was large with no handle and would have been impossible to carry, won’t be ordering again”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews