USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ridiculously overpriced delivery charges and don’t even offer free returns.”

Helpful Report

Posted 6 years ago

“Terrible! Tried to cancel my order within 12 hours as my wife had already purchased clothes to be told via email that the order is being processed, even though I didn’t receive processed email till the next day after the response. Will think twice before ordering clothes if USC again.”

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Posted 6 years ago

“Terrible product came dirty and charged me for postage shocking”

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Posted 6 years ago

“Payed for next day delivery and it didn’t come till 4 days later and I sent a message to Usc online through the website and no reply and it’s 2 weeks later”

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Posted 6 years ago

“Paid for next day express delivery didn’t get items for 7 days and 1 item came after 14days”

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Posted 6 years ago

“The jeans I brought had red paint on the back. This is not the first time the item hasn’t been of a good enough quality and it will be the last time I use the site.”

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Posted 6 years ago

“One day delivery took 2 weeks and in the end one missing an item.”

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Posted 6 years ago

“Poor service as items was delivered when I was out apparently signed for by 'frontdoor' but I have never seen the parcel and now waited over 4 days for it to be sorted out ! Item Is for a present which I need this week !”

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Posted 6 years ago

“T-shirt’s bought as medium. Were more like an extra large and totally misshaped. Took well over a week for paid in store collection. Won’t be ordering again.”

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Posted 6 years ago

“Ordered a simple Polo top and had to wait 8 days for it to be delivered - even with a delivery charge to shop of £4.99.”

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Posted 6 years ago

“Customer service appaling after being delivered one shoe rather than a pair. No phone help. Was asked to send back the one shoe before they would send my original order. Then being told they were out of stock but i reordered 2 minutes later( would never order again but had no choice as needed those shoes for someone else) shocking service.”

Helpful Report

Posted 6 years ago

“Very disappointing experience yet another time. Unable to cancel unwanted orders. USC remove items from order as apparently unavailable but they has them available on the website”

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Posted 6 years ago

“Very bad customer service, not helpful at all.”

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Posted 6 years ago

“I am receiving emails asking me to review my shopping experience when I still haven't reviewed the item I've purchased? I have been checking daily to see if my sons trainers are ready to collect in the portsmouth branch but still nothing.”

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Posted 6 years ago

“Delivery to a brach cost me £5. I wont be shopping with them again. There are many other online shops that give free delivery and returns. Same products, same price.”

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Posted 6 years ago

“Paid for nxt day delivery but it took several emails and 2 weeks to receive my order! Was told i would be reimbursed the nxt day delivery which i was not. Unsatisfied customer, and shicking customer service”

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Posted 6 years ago

“UNTRUSTWORTHY COMPANY TO SHOP WITH, THEY DELIVERED HALF OF MY ITEMS AND CLAIMING IT IS FULL ITEMS... I WILL NOT ADVISE ANYONE THAT IS GOING ON HOLIDAY TO RELY ON THEM OR BUY FROM THEM, BREACHES OF TRUST IT IS ZERO, DONT BOTHER BUYING FROM THEM EXCEPT IF YOU WANT TO GET SCAM....”

Helpful Report

Posted 6 years ago

“Placed an order on 12/05 for delivery into store, this was not delivered until 21/05, very slow delivery.”

Helpful Report

Posted 6 years ago

“Unhappy on items out of stock but still charge at full order before giving refund. If I knew other items run out stock I wouldn’t make order at first place. It made me think it’s like a scam, making people paid but no product to sell.”

Helpful Report

Posted 6 years ago

“3 items ordered. Sent out at two different times with no notice. Second package upon opening had a really strong smell. Smelled like Cannabis! USC denied this and refused to investigate. Awful service, awful company.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews