USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered online which was great service. But when stock arrived wanted to return half of items as not suitable. I went in store 2days after receiving goods- to argyle street usc in Glasgow and the staff said I cannot get money back just credit note. I had to post back in postal office to yourself to get money back. I went to post office to post return items and their was a postal charge !!! Of 20.00 to return items to usc!! Was gutted and will never ever use online usc ever again due to the terrible returns service!!”

Helpful Report

Posted 8 years ago

“You delivered the goods all well and good .but someone forgot to remove the security tag from one of the items .no way of getting in touch .your email didn't work .has to use my common sense and took the item to sports direct who removed the tag”

Helpful Report

Posted 8 years ago

“When I ordered the trainers upon clicking on the size, instead of stating the colour I wanted was out of stock it automatically flipped to a different colour. Granted I should have double checked but I think this is very misleading and I now have to return the trainers.”

Helpful Report

Posted 8 years ago

“Very bad quality. Sizes didn't fit and you charge delivery when I had to go and pick up the goods, then you give a voucher to spend in the shop, which I already paid. Horrible experience!”

Helpful Report

Posted 8 years ago

“I ordered an item and it didn't arrive in time for Christmas despite the fact that it was specified that it would be delivered by courier. I still haven't heard what has happened to the item. I have had an e mail saying that it has been processed by the warehouse and I assumed that this meant it was ready for collection.. However when I went to Sports Direct Streatham the item had not been delivered by the courier. I have no idea now where the order is or what has happened to it.”

Helpful Report

Posted 8 years ago

“The bag was mouldy and it was supposed to be for a gift I did let us know but haven't heard anything back, considering paid 5 pounds to deliver it to your own store for voucher I wouldn't even use, won't be using use again”

Helpful Report

Posted 8 years ago

“Difficult to write a review as I haven't received the good yet!”

Helpful Report

Posted 8 years ago

“Needed a refund and you don't do that in store, so I had to pay £8-55 special delivery postage, also i had no paperwork in my parcel so had to use a friends printer to print off a form. People in store I tried to return were not very knowledgeable. Overall a very disappointing experience, still waiting for refund hopefully you will get that right. £15 overall postage costs is ridiculous. Don't think i will buy again.”

Helpful Report

Posted 8 years ago

“A lot of the items were screwed up in the bag & extremely creased up”

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Posted 8 years ago

“You charge for delivery to store when other companies don't. Then you give a voucher to cover the charge is don't think that's fair.”

Helpful Report

Posted 8 years ago

“Store refund. Visited USC Worcester store today because the bikini's were far to small BUT they would only exchange not give a refund so had to pay a further £3.99 postage to return the goods to the same company.”

Helpful Report

Posted 8 years ago

“Customer service not good in Cardiff branch. Totally not interested and quite abrupt. Waited for about 15 mins for trainers. When asked regarding them was told haven't looked. Very disappointed”

Helpful Report

Posted 8 years ago

“I placed an order for two pairs boots, one of which were faulty (discolouration to the boots). I was disappointed to find that I had to pay for the return postage, which then wasn't refunded to me once the refund for the boots was processed. I sent an email requesting this, but it was ignored. As part of my online consumer rights I am entitled to return any product that is faulty for free. This is not acceptable, it may only be £5, but its the principle.”

Helpful Report

Posted 8 years ago

“I can't give a review because I haven't received my order yet”

Helpful Report

Posted 8 years ago

“I was advised on website that goods would be available for collection on the following day. I required the goods before Christmas as it was a gift for my daughter and ordered them on the 21st December. I did not receive email advising they were ready for collection the 27th December. Very inconvenient and disappointing, would not use USC again”

Helpful Report

Posted 8 years ago

“Ordered next day delivery and it didn't show up appreciate it's not your fault but not great”

Helpful Report

Posted 8 years ago

“Nothing with ordering online but the staff had such miserable faces you think it wasn't xmas when collecting goods had more warming welcome from dead parrot than the staff at your Kingston park branch in Newcastle upon a Tyne dear me cheer up people”

Helpful Report

Posted 8 years ago

“Item didn't fit. Can't believe you don't send return form with your orders.”

Helpful Report

Posted 8 years ago

“Got sent the wrong item, ordered a 2 pack of Armani boxers navy coloured with coloured waist bands but got sent plain black ones. Not sure if it was a genuine mistake or they had no stock and thought sending an alternative was ok! Contacted USC about it, still about a week later nobody has bothered to reply. Quite dissapointed as it was a Christmas present so I just had to give what I was given which was not originally my choice.”

Helpful Report

Posted 8 years ago

“Ordered over a week ago with next day delivery and item is still not heer”

Helpful Report

Posted 8 years ago

USC is rated 3.6 based on 37,501 reviews