USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,512 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,512 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

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“All the packages were open and not sealed. Looked like the clothes had been stuffed back into bags. Not quality expected for designer label goods.”

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Posted 7 years ago

“Very pleased with outlet prices and all goods good quality, p&p a little expensive especially as most companies now offer free delivery over a certain amount. All in all very pleased with purchase.”

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Posted 7 years ago

“Great communication, great product, fast delivery, I'll definitely use again”

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Posted 7 years ago

“Description of products could be better and free returns are a must nowadays”

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Posted 7 years ago

“From order to delivery all good BUT one item still had the security tag on! So I've now got the hassle of returning it. I hope I'll be getting the postage back!”

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Posted 7 years ago

“Hi top vans I purchased for my granddaughter where exactly as on website. Fast delivery. Very pleased with the service from ordering to delivery. Would highly recommend”

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Posted 7 years ago

“Use USC every year for Christmas prezzies its great”

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Posted 7 years ago

“You sent me a faulty coat, with 2 burns in the material. It took you 24 hours to reply to me by email with a bog standard reply that didn't really appease any of the situation. The reply was only this quick as I went into one of your stores who helped me chase it (I felt I had to do this, after I had an automatic response email sating it could take 5 days to respond!!! What a great way to interact with customers who have a problem.) The service I got in the store was very friendly although in the end they couldn't resolve my problem (Trinity Walk Wakefield) Interestingly it took them 30 mins to get through on the phone to the customer service team, again putting customers at the heart of your business. The coat was a birthday present and that date has now passed. Will not shop with USC online again. Although I will consider the store as the staff were very good”

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Posted 7 years ago

“Very nice clothes”

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Posted 7 years ago

“One of my orders didn’t come through but I was charged full price”

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Posted 7 years ago

“Unable to select other courier than Hermes on checkout. This is probably the only courier where a buyer has no means to contact for address change. I now have my money frozen for two weeks until a refund is made.”

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Posted 7 years ago

“Good service. Absolutely shocking have to pay delivery to store”

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Posted 7 years ago

“Fast delivery and great boots at a very good price!!!”

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Posted 7 years ago

“1 star for a product arriving when and where it should. Unfortunately the product is not the Suede version that was ordered and I have had no reply from customer services to my query and request for the correct item to be delivered. It is a birthday present for 5.11.18”

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Posted 7 years ago

“Great service”

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Posted 7 years ago

“Faulty product, ordered a pack of 3, turned up with 2 in the box.”

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Posted 7 years ago

“I am a new customer to USC and have so far been thrilled with the value, quality of merchandise, plus speedy delivery. Totally recommend.”

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Posted 7 years ago

“Ordered next day delivery and came at about 11:00 am next day. Very good impression and good quality items”

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Posted 7 years ago

“Items as described and arrived on time.”

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Posted 7 years ago

“Very soft and comfortable shoes”

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Posted 7 years ago

USC is rated 3.6 based on 37,512 reviews