USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still have not received my item it has now been well over 1 week. No communication from Usc, no response to my emails and the company does not supply a contact number.. DO NOT USE THIS SERVICE”

Helpful Report

Posted 6 years ago

“An absolute joke, I received the wrong Hugo Boss top plus there was a stain. Plus I am still waiting for a postage slip to be emailed to me for the past few days.”

Helpful Report

Posted 6 years ago

“stop giving people credit notes. give a proper full refund. the company is a con!”

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Posted 6 years ago

“Appauling ordered a pair of fire trap boots, usc sent one boot then I had to pay the privilege of £2.95 to send the one boot back! Absolute joke”

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Posted 6 years ago

“Ordering on the website as easy and quick however I don’t agree with being charged for it being delivered to the store when other stores don’t charge for this service. Went to collect it at the store and the girl on the till had no customer service what so ever.”

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Posted 6 years ago

“Very disappointed with the service. There was a missing item from one of my orders and it has not been rectified”

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Posted 6 years ago

“Poor. Wrong item delivered. Now I have to take the time to return the package. Ridiculous, error on your website, so advertised item was not the item delivered.”

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Posted 6 years ago

“Ordered a large Lacoste sweatshirt. Sent me a medium and now there are no larges left to exchange with. Hermes said they would deliver between 4pm - 6pm I got in at 3.50pm to ensure I was home to collect the delivery but the courier had been at 3.40.”

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Posted 6 years ago

“Did not receive my parcel from you delivered to wrong address said I signed for it which is untrue”

Helpful Report

Posted 6 years ago

“Ordered a pair of jeans over 1 week ago and still have not received the item or had any update, the website has no contact number so I've emailed and need to wait another 3 days. Avoid at all costs I am now treating this as fraud and having PayPal pull the money back”

Helpful Report

Posted 6 years ago

“The item that I received looks old and like it’s fake. I will b returning it. Also I have to pay for the return! Paid postage not included. I’m disappointed and will not be ordering from here again.”

Helpful Report

Posted 6 years ago

“Cheaply made stuff”

Helpful Report

Posted 6 years ago

“I still haven’t received my order/parcel”

Helpful Report

Posted 6 years ago

“Bad company. No customer service. Have robbed me of £70 as advised to customer service”

Helpful Report

Posted 6 years ago

“have Not even received my goods yet I've been emailing and phoning it's been 5 days now I still haven't received anything the poor mismanagement of customer service has been very unhelpful I have only one option but if only ombudsman because I don't feel as though I've been taken seriously If I spend over £60 worth in your shop and still haven't received my goods online I don't know what to do about it they said it'd be thrown over the gate they having a last neighbours and I were they are I'm still trying to contact customer service email in them several times I don't know what to do next is very very poor service”

Helpful Report

Posted 6 years ago

“Totally appalling service. Told three day delivery and took 9 days, no customer service response from numerous emails, no other contact details, totally disgusted. Never will use again”

Helpful Report

Posted 6 years ago

“Very disappointed. Order still not delivered and I ordered it on 20th. I would have expected to received the delivery considering it cost 5 pounds to have it delivered to store.”

Helpful Report

Posted 6 years ago

“Terrible view of shoe sizes. Had to pay for delivery and return! No reciept with shoes so i had to write a note to say that i wanted a refund. Not very professional.”

Helpful Report

Posted 6 years ago

“Purchased to pairs of shoes online, one box battered and one without a lid, inside a sealable bag?! I recognise these are in the sale but presentation is super disappointing. Also same shoes but just a different colour - but only one came with a shoehorn?”

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Posted 6 years ago

“I am very dissatisfied with who got the boot dirty and was a user”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews