USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible.....both pairs of trainers were sent wrong size....they want me to pay for them to be returned and now no reply to my emails”

Helpful Report

Posted 6 years ago

“Ordered to pick up at a store, this item that I ordered was for a birthday present. I ordered this to and should of came they day before the birthday however has still not arrived. It has taken longer than 7 working days and still saying processing on the tracking. Tried to contact USC to see where my item is 3 days later still no reply from them, once my parcel is recurved I will not be shopping here again. Very disappointed.”

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Posted 6 years ago

“Still have not recieved my refund after 5 days”

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Posted 6 years ago

“First time buyer and will not be buying again. Delivery was nearly two months and kepted being extended due to amendments of my order. About 4/5 items took off my order as out of stock.”

Helpful Report

Posted 6 years ago

“Parcel never arrived so I'm 126.00 pounds out of pocket, customer services are investigating as courier said he left it in my bucket!!!!!!”

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Posted 6 years ago

“Item still not received 8 days later!!”

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Posted 6 years ago

“Product never arrived and still waiting to see if I can get a refund or not”

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Posted 6 years ago

“I’m so annoying that I didn’t get my parcel and it’s been sent back”

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Posted 6 years ago

“Clothes were ill fitting. They will all be sent back. ☹️”

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Posted 6 years ago

“Item arrived with a shop security tag attached.”

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Posted 6 years ago

“Customer service sends just generic emails and can't be reached.Bought shoes online,dont fit,now need to send them back to uk warehouse for another 15€ registered.”

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Posted 6 years ago

“I have had nothing but problems with usc, order was over a month late and I also received a email stating that my order had been cancelled, your customer services are basically non existent.”

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Posted 6 years ago

“I was sent the wrong colour trainers! The picture clearly shows them grey and white, but the description says navy by which time I had collected. I haven’t sent back due to the cost of delivery in the first place.”

Helpful Report

Posted 6 years ago

“Got the wrong sizes”

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Posted 6 years ago

“Order said it would be 1-2 days on the 1st, it’s now the 7th and I still haven’t got it”

Helpful Report

Posted 6 years ago

“The worst service I have ever received. I emailed customer service regarding a refund they haven't been been bothered to reply. Had to pay £7.99 for delivery for item I never received.”

Helpful Report

Posted 6 years ago

“Really disappointing customer service from USC and doesn’t give me any reason to shop either in store or online.”

Helpful Report

Posted 6 years ago

“Do not buy from this company! I would give zero stars but had to give at least one. My order never arrived! I was told that I had received and signed for it but upon checking the tracking the parcel was signed for in my name but not by me and is not my signature! have contacted both the courier and USC to request a replacement or refund and to date have received nothing. Not only has my signature been fraudulently signed but I am out of pocket by £50 and have not received my goods. Appalling customer service and will never use again. After 6 days I am still unable to speak to anyone about this!”

Helpful Report

Posted 6 years ago

“Order was made on the 30/1 for next day delivery and it is now the 7/2 and still not received my order. I have emailed and had reply only from automated service, poor customer service as I feel these sort of issues should be dealt with very promptly. How do I claim a refund since I haven’t received my order????? 0/10”

Helpful Report

Posted 6 years ago

“Missing delivery paid 140 and have received nothing. In despute with Hermes, takes forever for an answer email only. I will be using an alternative competitor and recommended everyone to stay away”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews