USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Did not received the order or replacement, and no refund yet. Communication is very poor, no reply to emails”

Helpful Report

Posted 6 years ago

“Ordered on the 15th it's now the 25th my order still hasn't arrived and I payed for next day delivery”

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Posted 6 years ago

“I have not received my item has now been 8 days”

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Posted 6 years ago

“Very disappointed as the wrong colour was sent , I had ordered white and navy was sent . It was a present for my husband and as it had arrived the day before I was due to give it to him , I had to just give him the blue ones”

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Posted 6 years ago

“Had to pay for return. Will not shop here again.”

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Posted 6 years ago

“Ordered next day delivery took 8 days too come ...anwro g items also sent absolutely awful service”

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Posted 6 years ago

“Ordered trainers, delivery option that was given, I found out later, could not be delivered to ? Then was refunded just for the trainers not the delivery ?”

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Posted 6 years ago

“Very disappointing that you sold me an item valued at €40 on the box for £55 plus £4.99p&p. Extremely dissatisfied with your response from customer service. Will look at procedures to have these goods returned and considering never to use USC again either online or at any of your stores be it high street or retail park. Tim Hogan.”

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Posted 6 years ago

“Sent me the wrong item and have still not resolved it a week later. Won’t be shopping here again.”

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Posted 6 years ago

“You sent the wrong size, every time I place an order you can bet it's wrong,”

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Posted 6 years ago

“The worst shopping experience. After 8 days from order I don't received the package. The tracking link on wndirect only show on transit and in Econt they say the package with this number is not in system, and what on time??? You don'provide any tim for receiving order.”

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Posted 6 years ago

“Order placed 8 days ago and still not ready for collection. Emailed customer service and even that said it takes 1-3 days to reply! Rubbish, won’t bother again”

Helpful Report

Posted 6 years ago

“Sent wrong item, had to post back at my expense and time and wait for postage refund once they have received it back and I’ve provided proof of postage. All in all inconvenient won’t order from them again. Paying delivery cost to then receive the incorrect item aswel very disappointing”

Helpful Report

Posted 6 years ago

“Charges for delivery and returns, which is very poor. The package is lazily slapped together, and the plastic bags the items come in are not resealable. Overall very poor.”

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Posted 6 years ago

“Was sent a jacket with a missing item. After returning it I didn't get a refund for the return postage and you also didn't refund the original shipping fee. VERY disappointing!!!”

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Posted 6 years ago

“USC PARKGATE.. VERY RUDE LADY STAFF. GO IN BACK ROOM AND LEAVE YOU AT TILL AND NO ONE ABOUT FEBUARY 2019”

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Posted 6 years ago

“Ordered online as said in stock. Got confirmation took PayPal payment.. then 2 days later out of stock. Had to wait for refund. Why say in stock if not.”

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Posted 6 years ago

“Very disappointed as I never received my order due to odd delivery policies. Still waiting for a reply to the specific complaint and hoping they may consider resending my jumper eventually.”

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Posted 6 years ago

“Faulty product which I had to pay £6.50 to return joke there’s your review thanks”

Helpful Report

Posted 6 years ago

“This is undoubtedly the worst on line shopping experience I have ever had. Wrong size shoes received in correctly marked box. Even after returning for exchange, at my expense, I received another wrong size pair. I am still without correct shoes with no sign of receiving a confirmation of a replacement. In my opinion, in order to illiminate this problem happening again, this issue should have been settled with arranged collection and direct delivery of replacement. Instead I am now expected to repeat the returns procedure, which may end with the same result. Needless to say, I probably will not use this company in future.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews