USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Paid for next day delivery, my order arrived 4 days later. Contacted USC using their contact form on the 2nd march to find out where my order was and never received a response. Poor customer service.”

Helpful Report

Posted 6 years ago

“Clothing coming dirty shoes and top :/ very disappointed but I go holiday and don't have time sending back”

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Posted 6 years ago

“Deliverey service is awful! Along with customer services!”

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Posted 6 years ago

“Xxl turned up as ordered size was medium at best even though tags correct, website hard to navigate and would never use again.”

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Posted 6 years ago

“I ordered some clothes from usc last week But i didn’t get my parcel yet It’s very”

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Posted 6 years ago

“Was not told at the time of buying shoes there no cash refund.Would haven't bought.”

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Posted 6 years ago

“Paid next day delivery over a week ago item still not turned up contacted USC still no item and no Resolution”

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Posted 6 years ago

“Shocking experience. . Over a week after the item was supposed to arrive - despite paying extra for Express delivery. . Won't be shopping here again.”

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Posted 6 years ago

“Both positives and negatives, used the option to click and collect from my local store, the delivery to the store was quick and prompt, also was able to collect it easily and service was great in store. However the Armani Jeans which I ordered unfortunately seemed to be a fake, using the official Armani guide to identifying fake products there were many flaws in the product which I ordered. To begin with, the Armani bird emblem on the back pocket was not made of metal, stitched on the inside hem was very poor, and lastly the packaging that it came in was not Armani packaging.”

Helpful Report

Posted 6 years ago

“I placed an order for two pairs of shoes which was accepted. A few days later I was informed one of them wasn’t going to be sent as you didn’t have any stock left, so I replied immediately to cancel the full order. The order was still sent, meaning I had to travel to my nearest store in Yeovil to take them back. This part is partly down to me not reading the T&C’s - but I arrived to find that you don’t do refunds. So I was given a credit. I’d have spent my money elsewhere if I had realised refunds are not an option with an online order. Bit of a con if you ask me, but hey - I’ve learnt a lesson.”

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Posted 6 years ago

“Parcel saying delivered and yet to receive anything and have checked with neighbors”

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Posted 6 years ago

“Received the delivery quick but poor quality, shoes falling apart 1 month after purchase”

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Posted 6 years ago

“I am still waiting for my package, it was supposed to be here on Wednesday but hasn't arrived yet, was it the wrong address? I'd like a reply to this please.”

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Posted 6 years ago

“I have a very serious problem with my order because i recieve a wrong item and anotehr item dirty”

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Posted 6 years ago

“Sizes are wrong, customer service is appalling. Have to argue to get standards put in place by the Consumer Rights Act 2015, even then it's not upheld a lot of the time. Would give 0 stars if available”

Helpful Report

Posted 6 years ago

“I ordered an paid for 3 items only 2 turned up all tho I was only charged for two but I ordered a tracksuit an with half of it not been sent it’s disappointing as wouldn’t have only ordered the bottoms. I got no message to say the top not in stock an only found out wen it arrived. Sent two emails to ask an complain an no reply. Not good”

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Posted 6 years ago

“Lost order, poor and very slow communication from customer services, still awaiting partial refund. Won’t be using again.”

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Posted 6 years ago

“Poor as I was sold an item from a mismatched photograph and despite an offer of a full refund, have been inconvenienced and frustrated by the lack of personal contact to resolve on going queries regarding a possible exchange.”

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Posted 6 years ago

“I ordered wrong size online but wanted to change it, got reply back saying I couldn’t as order was processed already but I had emailed before email saying it had been processed. I won’t order online again terrible customer service, also I am 100% sure I ordered a size 8 online but confirmation email said I ordered a 9 hence why I tried to change it.”

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Posted 6 years ago

“Order was very late to arrive in the store”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews