USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My order hasn't arrived yet and customer services won't answer my email”

Helpful Report

Posted 6 years ago

“Company is absolutely shocking. I ordered 2 belts last Monday and paid £6.99 for next day delivery. Its now 8 days later and i still havent received my order. Company is a joke and i will never order another thing from the place.”

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Posted 6 years ago

“Order my stuff one week ago still waiting”

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Posted 6 years ago

“I ordered a pair of trainers, and received a email saying my parcel had been signed for, when I spoke to my neighbours nobody had signed for it, I emailed USC customer service who told me the delivery person had advised them they left in in my porch which they didn't. After informing them of this they told me there was nothing they could do and to take it up with my bank about my payment?? So now I have no parcel and USC customer service telling me there is nothing else they can do!”

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Posted 6 years ago

“I am disappointed with USC experience, I ordered 2 pairs of trainers, one I wanted to keep but requested different size, which I checked and was available online every day since I posted return items, After few days I got full refund and no exchange, with explanation item in size I wanted was out of stock, I went on the website immediately, and it was available for online purchase, just as it was previous days (I was checking every day, few times a day) Not gonna order again, as paying £10 for a parcel is a bit too much, I bought my trainers elsewhere.”

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Posted 6 years ago

“I’m so disappointed with the quality of the goods I’ve received, certainly not the Calvin Klein quality I’m used to, not only have I paid for postage to receive my goods, I now have to pay again to return them, not very happy.”

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Posted 6 years ago

“Everything seemed like it had come from the shop floor, ripped bags, dirty marks. Sizes were not consistent with identical products, £5 delivery and £13 to post it all back. I will never shop here again”

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Posted 6 years ago

“Still not received my order .ongoing complaint.outst@nfing 100.00 pounds .”

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Posted 6 years ago

“Not received my parcel, annoyed.”

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Posted 6 years ago

“SHOCKING. Unable to cancel order after items not available. Customer service non existent. 3 day delay on each reply. Have to Pay for delivery, and pay for returns. Will NEVER shop with USC again.”

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Posted 6 years ago

“Order item & it arrived with a tear in it.”

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Posted 6 years ago

“Always get order wrong , got pay on return s , won’t be going back 😡”

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Posted 6 years ago

“Experience is very bad. Contacted you three times to sort out the delivery that was rejected at the drop point. No interaction to still get this sorted out. Please action this.”

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Posted 6 years ago

“Paid £44 for a top which arrived price labelled as £33 When queried with customer services was basically told “tough luck, we don’t have to do anything about it”. Whilst that may be legally correct, from a customer service angle it’s shocking so highly unlikely to return”

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Posted 6 years ago

“I was sent the wrong size girls french connection top twice! Very disappointed!”

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Posted 6 years ago

“Not received order yet”

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Posted 6 years ago

“If I had known it was sports direct you would not be reading this now”

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Posted 6 years ago

“second week I am waiting for the parcel”

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Posted 6 years ago

“I'm.still waiting to here if my items Have been delivered to Sheffield store yet that I ordered on the 3rd March so I'm not happy with the service at all I've had no reply from an enquiry email I sent to you 2days ago.”

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Posted 6 years ago

“Unable to return instore 🤬”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews