USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,497 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,497 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“3 pretty green t shirts thrown in a big all dressed no separate bags”

Helpful Report

Posted 6 years ago

“2 orders I’ve made online. One pretty green jacket which still had the security tag on. I then ordered 2 pretty green t shirts, one came rolled in a ball with no kind of inner packaging. Crushed to bits”

Helpful Report

Posted 6 years ago

“The shoes I received looked like they’d been worn. The tissue paper packaging was ripped. The bottom of the shoes had black marks on them. The shoes also had the label like they’d been in a shop which must have been placed by accident. Not happy to be paying so much money for a product that’s been used.”

Helpful Report

Posted 6 years ago

“The item was delivered ok but it has a store security tag attached so unable to wear the item. I will be returning the item for a refund”

Helpful Report

Posted 6 years ago

“Ordered 2 pairs of jeans on Sunday, dispatched on Monday. Unavailable for collection until the Saturday, almost a week later. Good price and products but waiting time is off-putting.”

Helpful Report

Posted 6 years ago

“Overall, service and product are satisfactory and as expected. Sorry to say; the experience of buying online products from USC is off-putting though as the returns policy is extremely inflexible. Competitors offer a more flexible returns policy that will mean I buy from them every time, over USC, whenever possible.”

Helpful Report

Posted 6 years ago

“sleeves are "ruched" up I expected them to be strait coat was advertised with no mention of buttons and there is not enough on it”

Helpful Report

Posted 6 years ago

“Having to pay for postage and again for returning items is just too much”

Helpful Report

Posted 6 years ago

“the packaging was damaged☹️”

Helpful Report

Posted 6 years ago

“I ordered 2 items one of which came without any packaging and was covered in stains I will be sending back.”

Helpful Report

Posted 6 years ago

“100% ordered a medium sized top online but got sent a large, then had to go in store to change”

Helpful Report

Posted 6 years ago

“The delivery was bit late than expect and the product wasn’t as good as expected either the shoe is very uncomfortable and gave me blisters on both my legs”

Helpful Report

Posted 6 years ago

“Not able to communicate over telephone. Have to reach customer care via email. Customer care provide generic answers. It takes days and days to resolve an issue.”

Helpful Report

Posted 6 years ago

“Quite expensive on sale items, especially when same items are more cost effective elsewhere and than there is the standard delivery charge on top regardless of how much you spend”

Helpful Report

Posted 6 years ago

“Usually good but”

Helpful Report

Posted 6 years ago

“Pictures on website are really misleading as pics on there are different to what you receive and customer services don't bother getting back in touch”

Helpful Report

Posted 6 years ago

“Shopping was easy ordering was not a bother but returning items 😡 Ordered three different jackets for style and fit the one my husband preferred unfortunately was damaged , Hermes delivered the parcel so don't know why they can't pick up to return. I YOUR CUSTOMER had to pay to return the goods by royal mail at a cost of £13-14 NOT A HAPPY CUSTOMER”

Helpful Report

Posted 6 years ago

“your web site is buggy i when i checked out it didnt keep my house number on to send my item even tho it was coz i didnt join the site it bugged your staff made sure they blamed me i just offereed custum id never shop here again blaming the people ur trying to sell to stuff for comapey mistakes? poor poor poor never again”

Helpful Report

Posted 6 years ago

“U text me two days after my order telling me I was able to collect my parcel so I went to the store .no parcel returned to the store the day after still no parcel 5 days later I collected the parcel after paying £5.99 or £6.99 I felt it was not that great”

Helpful Report

Posted 6 years ago

“USC did not give me a order receipt and got the order incorrect. So now I have items that I can not return. Criminal”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,497 reviews