USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Well first the slider were the wrong ones a ones and the tag on the shorts said 2 for 40 and it didn’t say that on the website so wasn’t really happy with it”

Helpful Report

Posted 7 years ago

“2 items in my order were faulty and not packaged, also very crumpled, one item looked like it had been worn. And are expected to pay to return them, you might want to re-assess how items can be returned that makes customers more likely to purchase items in the future”

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Posted 7 years ago

“Should really offer refunds!!”

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Posted 7 years ago

“Been a loyal customer for years. Never recieved nothing for my loyalty. Still have to pay for delivery and never any good offers. Will be shopping else where in future.”

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Posted 7 years ago

“Shoes were okay though had to send back due to size this being acceptable it was the £4.99 delivery then the £5.99 to return unacceptable won't be online shopping here again.”

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Posted 7 years ago

“Hi I’m not happy that you charge for delivery & Other reason you can’t even return if the any reason you don’t like the product or change the size could be much easier to return to one of your branch Sport direct If I have to return I have to pay for delivery charge Again ☹️ Thanks”

Helpful Report

Posted 7 years ago

“I ordered some lacoste boxer shorts, and 2 of the 3 pairs came with the security tags still on them, so i had to travel 13 miles to get to the nearest store to remove the tags to actually wear the boxer shorts.”

Helpful Report

Posted 7 years ago

“Sent out slim fit clothing with nothing in the description saying slim fit, also have to pay own postage for returns”

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Posted 7 years ago

“The returns are really not made easy, the fact that you have to print a returns form yourself and then also pay(again) for delivery. Its shocking.”

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Posted 7 years ago

“Still waiting for my order placed on 30th May”

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Posted 7 years ago

“Sent wrong item Quality is very poor”

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Posted 7 years ago

“My parcel was posted and signed for by a neighbor I only got my parcel a week later. The delivery man didn't bother to fill in the slip so I had no idea where or who signed for the parcel. Nice T Shirt though ..”

Helpful Report

Posted 7 years ago

“I ordered 2 t shirts you charged for both and I was wondering why I only received one?”

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Posted 7 years ago

“The length of time it took to get my parcel.and to pay to get it send to one of your shopsthink that’s really poor!!!”

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Posted 7 years ago

“I payed around £5 for goods to be delivered to myself..my son has ASD and finds it hard going out shopping so order mostly online..he did not like a couple of items ordered and when i went to return goods realised I had to pay to post the goods back which I have never had to do with any other company..I emailed USC to find out if I took them into my nearest shop would I get a refund only to be emailed back and told if I do it is only credit not or exchange..not happy.”

Helpful Report

Posted 7 years ago

“Not the greatest of service! I ordered the same item some time ago, received all the confirmation etc only then to be told the item was out of stock. I saw it came back in to stock again so I thought I would try again, this time 'an' item arrived. Same gillet as I ordered only a complete different colour! I have not bothered returning it because I envisage nothing but hassle so will make do with what I was sent.”

Helpful Report

Posted 7 years ago

“Getting charged for returns when the products are defective is a disgrace!”

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Posted 7 years ago

“I was disappointed that you did not provide free click and collect service. Most retailers do.”

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Posted 7 years ago

“Disgusting that I need to pay postage to return a damaged item. Will not be shopping with you online again”

Helpful Report

Posted 7 years ago

“I received the polo shirt and it still had the security tag firmly attached. I have returned the item but had to pay more for the postage as the security tag made the package unable to go through a letter box -disappointed.”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews