USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,499 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,499 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

Write Your review

Tell us how USC made you happy

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Cheaper prices than a lot of places but unfortuntely, USC use Yodel for home delivery who are one of the least efficient, least helpful companies out there (plus delivery is very expensive!). Otherwise, very happy”

Helpful Report

Posted 9 years ago

“Ordered a pair of trainers, love ones nice when they came, ease the until I had a closer look a noticed marks and a stain! Did not have time to send them back! Unexpected from a store like this! Never again”

Helpful Report

Posted 9 years ago

“The goods ware dirty and lightly damaged.”

Helpful Report

Posted 9 years ago

“Didn't feel customer service was very good instore when I picked up my item.”

Helpful Report

Posted 9 years ago

“Delivery seems expensive, £5 every time. This is quite annoying because there are always bargains and delivery costs start to become prohibitive if you order a lot of times. Its difficult to get something delivered to a different address, the web page takes you back a stage and its confusing.”

Helpful Report

Posted 9 years ago

“Received a dirty pair of trainers that had clearly been wore, taken back and re sold. If my son hadn't needed them for school I would have returned rather than having to clean them”

Helpful Report

Posted 9 years ago

“I've given normal as all that I had ordered turned up ok. However I was under the impression that for any purchase over £200 delivery would be paid for?! Also despite the fact I have reviewed your email link for me to be able to write this review, when I tried to sign into my account with your website, it fails to recognise my email address?”

Helpful Report

Posted 9 years ago

“I wouldn't have bought on line but I had no choice as the USC stores don't stock all the sizes. Tried 2 different USC shops, instead had to pay £5.00 more to order on line and had another trip into town to collect the item from the shop. Would be better if click and collect was free. The £5.00 voucher for a later purchase is not the same.”

Helpful Report

Posted 9 years ago

“I like to shop from the website but I had bad experience with customer service some time ago .there is some rude people working for you”

Helpful Report

Posted 9 years ago

“The delivery arrived quickly. However the quality of the product is less than satisfactory. I ordered a black soul cal hoodie and washed it when it arrived as per the instructions on the garment and the black dye ran through all white writing on the arm.”

Helpful Report

Posted 9 years ago

“Liked both shirts but one didn't fit, I did return it and have'nt heard if you have or have not received it yet. I wanted it to be changed to a medium.”

Helpful Report

Posted 9 years ago

“It took quite a while to arrive, I was told it would take 4-5 working days but instead it took 8 working days, I was expecting it to be delivered to the store as I had chosen a click a collect option, however when they arrived I was told to go to a completely different store to collect them. However the pricing was nice and affordable.”

Helpful Report

Posted 9 years ago

“The email updates were great but I collected mine from Sports Direct in the Arndale and they were not helpful at all. The store manager wasn't even aware they did click and collect for USC. When I got to the click and collect checkout the girl spent 5 minutes telling me they don't offer this service yet when I asked her to check the back room she came back with my order.”

Helpful Report

Posted 9 years ago

“Order turned up quickly but 1 item was damaged. Took 1 week to turn around which was ok but I wasn't offered any sort of refund for my postage costs. I don't see why I should be paying to send back faulty items.”

Helpful Report

Posted 9 years ago

“I paid £5 for item to be delivered to store. It took a week to be delivered to store, then cost me £2.80 to return 2nd class. Not a good service”

Helpful Report

Posted 9 years ago

“Disappointed to be charged £4.99 to have my order delivered instore. 1st shop that I have been charged and then get a £5 voucher to spend instore. Would not use this service again, sorry”

Helpful Report

Posted 9 years ago

“I find it a little frustrating that no matter how much you spend you do not get free delivery and you have to pay to return unwanted items.”

Helpful Report

Posted 9 years ago

“Sent one pair of jeans in the wrong size”

Helpful Report

Posted 9 years ago

“Delivered on time but clothes were screwed up in a ball when opened”

Helpful Report

Posted 9 years ago

“Great price, however, the item didn't fit. What was most annoying was that even if the item had fitted, there was a security tag attached, so a trip to a USC store would have been required, which defeats the object of online ordering. That said, USC did cover the cost of the return item. Now we wait <14 days for the refund to appear.”

Helpful Report

Posted 9 years ago

USC is rated 3.6 based on 37,499 reviews