USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Customer Services could be a LOT better. I emailed with a query and got a response that wasn't very helpful on the 3rd email I sent. Prices are great but if you're buying shoes/trainers as gifts, be prepared for the boxes not to be in great condition. I bought 2 pairs of kids Ralph Lauren footwear as gifts but the boxes they came in were scuffed and marked.”

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Posted 6 years ago

“Good item at good price but an expensive charge for delivery when the item took nearly 2 weeks to arrive”

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Posted 6 years ago

“Got what I wont”

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Posted 6 years ago

“Ordered a sweatshirt from yourselves 8 days ago to get delivered tho Stockport shop still not arrived”

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Posted 6 years ago

“Item arrived in quick time all ok until I looked and the item still had security tag still on . May as well of picked up from store and done with it . Inconvenienced having to go back to store. Scott”

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Posted 6 years ago

“Ordered Calvin Klein trainers and one looks like it has been worn. Waiting for help to sort it out as they are a present for Easter. Maybe a refund would be best”

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Posted 6 years ago

“Great clothing, love it! Really bad delivery and returns condition. I don’t feel relaxed shopping at USC”

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Posted 6 years ago

“Quick, easy transaction plus speedy delivery”

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Posted 6 years ago

“Online shop was fine but found customer service in the Hemel Hempstead branch was lacking. Bought vans from there and within a month had broken. Staff weren’t keen to help”

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Posted 6 years ago

“Pleased with my shoes, they didn’t have my size in store Shame i had to pay extra for delivery”

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Posted 6 years ago

“Best price I could find for high top converse. Fast delivery.”

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Posted 6 years ago

“Terrible service. Ordered 2 x products from the website last Monday in time to arrive for the Friday when I needed it. Arrived Thursday with 1 product missing and the other wasn’t even the product I ordered! Told that the missing item had been cancelled as it was no longer in stock even though it was in stock at the time of purchasing. I’m still without both products! Spoken with customer services and asked that I at least get the one they have in stock ASAP as I needed it & not my fault they sent the wrong product only for them to say they will only send my x item once I have returned the wrong one- which I have done! This is terrible customer service as I paid for 2 items in good faith that they would deliver the items so why can’t they put their trust in me like I did that I will return the unwanted item and send me the one I ordered in the first place. I have told them I need it by this Friday latest but this has fallen on deaf ears. I now have zero products AND out of pocket!”

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Posted 6 years ago

“Placed an order online to have shorts and swim shorts delivered to my local USC store, arrived within a few days and collection was a simple procedure. Easy peasey and the shorts are a wee bargain and a great addition for the “summer” hopefully!!!!”

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Posted 6 years ago

“Very quick and reliable service. Would highly recommend and will shop here again. Thank you.”

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Posted 6 years ago

“I didn't receive my order”

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Posted 6 years ago

“Hermes the delivery service USC use is ridiculous. I took a day off work to wait in for my package. Only to find out that Hermes lied about trying to deliver. When I emailed USC about this they didnt talk took me like I was a person. I just got automatic replies. I was told I would receive a full refun. I didn't want this. I wanted my product. Stupid service. Really bad customer service. 3weeks have past since I originally Places my order. I did get my refund. But I've now got to reorder to go through it all again. It's all just frustrating. There will be no justice at the fact Hermes lied and got away with it. I'm the customer here and Hermes did not fulfil their side of the order.”

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Posted 6 years ago

“It's ok I guess, don't like how you have to wait a week for too get here and have to pay £5 delivery for only to get delivered across too sports direct”

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Posted 6 years ago

“Ordered a week ago to be delivered to Livingston shop had no other email to say it’s there Bit of a long wait they are for my daughters birthday”

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Posted 6 years ago

“love it”

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Posted 6 years ago

“Great service”

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Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews