USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The quality of the products were apoorlen. Very bad materials looks fake well I think they were fake for this reason I sent it back will never shop from USC again”

Helpful Report

Posted 6 years ago

“Didn’t receive my parcel on time even tho I paid for next day delivery as was a Xmas present! Got it 6 days late so my son’s Xmas ruined!! No apology n no refund for my delivery which I paid £6.99 for would not recommend or use again!!!”

Helpful Report

Posted 6 years ago

“Very disappointed to receive a pair of trainers that were completely a different colour from each other and then to add insult, I have to pay to return them even though it is not my fault.”

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Posted 6 years ago

“Sad because the very next day my purchase of s Napapijri hat was reduced by £10 !!!!”

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Posted 6 years ago

“Although it was a sale item, I was not expecting to receive the item in a battered box. The item was squashed and out of shape. If I had know the product was classed as seconds I would not have ordered it. Hard to disquise this when it’s a Christmas present.”

Helpful Report

Posted 6 years ago

“I ordered adidas trainers from usc and when it arrived the box was coverd in reduced stickers from sports direct! And the soles of the trainers were marked as if they ad been woren. They were a Christmas gift so was very I'm happy”

Helpful Report

Posted 6 years ago

“Absolutely shocking service. T-shirt arrived with a different price tag on to what I had paid. I rang to query this and all I got was attitude from the customer service representative. I’m pretty sure you have to honor the price on the tag. Tag price £25 what I paid was £34.99”

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Posted 6 years ago

“Still have not received my parcel, which was for christmas day for my husband. Not impressed with the delivery service at all.”

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Posted 6 years ago

“Very disappointed that I paid a £5 delivery charge and when I returned one of the items to the store they wouldn’t give me a refund. I now have to pay to return the item. This has put me off and I will never purchase from USC online again.”

Helpful Report

Posted 6 years ago

“Once again delivery is shocking ... although USC were offering free delivery I chose to go with guaranteed next day delivery at £7.99 ..ordered on 25th and expected it to be delivered on 27th (and being guaranteed next day, usually means before 1pm) I stayed in ALL DAY... didn’t move .. so not impressed in the slightest .!!! Package came today 28th at 12:30 ... which should have been correct .. so I recon you owe me £7.99 ... as I could have chosen the free option ..or am I misunderstanding the option of top service of next day delivery !!!”

Helpful Report

Posted 6 years ago

“Really bad customer service, paid for next day delivery yet came 4 days later, called up and woman was rude and unhelpful”

Helpful Report

Posted 6 years ago

“Absolutely appalling service. I paid £6.99 for next day delivery and received my order some 4 days later, when I queried this I got told they’d reimburse me just £2 of that which is an absolute insult! Definitely will not ever be shopping here again.”

Helpful Report

Posted 6 years ago

“Ordered burgundy trainers, got bright blue and green instead. Never had such a bad experience with a customer service team before this. I would not ever recommend this company to anyone.”

Helpful Report

Posted 6 years ago

“Delivery was a day late and two products arrived damaged so my experience was not good at all”

Helpful Report

Posted 6 years ago

“Cancelled half of my order despite being able to order sizes. Paid next day delivery never got it till 2 days later. Never got refund. Second time this has happened won't be using again!!!terrible”

Helpful Report

Posted 6 years ago

“I have only ever placed 4 orders with USC and every single time USC have messed up. The 1st order, USC sent me my Fred Perry t-shirt with the tag still on it. The 2nd order USC sent me the wrong Lacoste trainers for my daughters birthday, they were a completely different colour! The 3rd and 4th orders I paid for next day delivery but I didn't receive my orders on the next day. I thought I'd give USC the benefit of the doubt by placing my 2nd, 3rd and 4th orders, but USC still keep messing up. I'd be an absolute idiot to place an order with USC again!”

Helpful Report

Posted 6 years ago

“I placed an order paying £6.99 for next day delivery on Thursday 20th December And it didn’t get delivered until Saturday 22 December I also paid £37.99 for 2 t.shirts and when they arrived the had a price tag of £28 on them, yet I had been charged £37.99 I had also e.mailed your customer services and I have still heard nothing back”

Helpful Report

Posted 6 years ago

“I ordered my jacket one week before christmas and i still do not have it. I have been in shop to chase it up and see where it is as this was a gift for my son for his xmas. I payed to get it delivered to shop as i would be out at work. I think its terrible yous are sending me a e mail asking for a review and ive not received my order yet. Quite terrible. I got told by the shop when they rang up to see where my order was that it would be there by today but still nothing. Please tell me where is my order”

Helpful Report

Posted 6 years ago

“Terrible experience! I made two separate purchases,one was Xmas gifts for my son. The courier was unable to deliver as my address was correct up to the postcode and you have given my postcode from 6 years ago in Perth when the rest of address is Kirkcaldy where I have lived for 6 years! I’ve contacted yourselves to rectify this and receive what I’ve bought but heard nothing and no delivery yet!”

Helpful Report

Posted 6 years ago

“Paid for express delivery £7 didn’t arrive for 72 hours and between yourselves or dpd the packaging the shoes came on was totally destroyed to the point where I had to tape the box back together to wrap it for Xmas I would of sent them back but they were meant to be a gift to open of Xmas.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews