USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was delivered with security tags still attached so pretty useless if you ask me.”

Helpful Report

Posted 6 years ago

“you didn't deliver the item. ive contacted you and no reply”

Helpful Report

Posted 6 years ago

“I was charged a delivery charge of £4.99 even though I received an email on Xmas day saying I would get free delivery if I ordered on Christmas Day and spent more that £10.00. I spoke to the store where I collect and they said they couldn’t help. I use the online service often and I’ve never had an issue. I feel like the email was a scam.”

Helpful Report

Posted 6 years ago

“I’m not impressed with USC’s online delivery for two reasons. Firstly I was not impressed at having to pay for delivery to collect in store. However I chose 2-3 day delivery and paid for delivery only to wait for 8 days for them to be collected. Lastly, it was not clear that returns were also at my cost! This is especially infuriating when the items were so late. I will not buy from USC online again.”

Helpful Report

Posted 6 years ago

“Didn’t have an item in stock and didn’t give me opportunity to substitute item before it was dispatched meaning if I still wanted an alternative I would have had to have laid additional postage.”

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Posted 6 years ago

“Very disappointed to have to pay for only one option offered on delivery. The only option was £4.99. The parcel arrived and I found That I needed to return the parcelnas the product was the incorrect size. My qualms is that I then had to pay for extra postage to return the parcel. The returns label was NOT prepaid. This is extremely poor service from USC. I will NOT be shopping here again”

Helpful Report

Posted 6 years ago

“Bought an item, paid premium next day delivery, received a text saying it would be delivered on 23rd, stayed in all day. No parcel. Contacted customer services regarding being charged for premium next day to not receive still waiting for customer services to contact me regarding this issue. Poor service, lack of contact and damaged packaging.”

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Posted 6 years ago

“Shocking”

Helpful Report

Posted 6 years ago

“I ordered a pair of vans, the main thing I wanted was the fx highlighter in the shade Halo. However, when I got my order it was said the highlighter was out of stock. But I was on the website and it's in stock. I paid for the delivery and the main thing I wanted did not come. I'm really unhappy with the service”

Helpful Report

Posted 6 years ago

“Hermes said they delivered package waited in all day and it didn’t turn up. Absolute mick taken never ordering from you again. £26.99 probs won’t get back either”

Helpful Report

Posted 6 years ago

“Still haven't received my my jacket paid for next day delivery that was on the 22.12. 18 .”

Helpful Report

Posted 6 years ago

“Not happy at all, order took a week to arrive but more importantly I bought this jacket because it was advertised as DOWN filled, this is not the case it's filled with poly down which is man made, much as I like the jacket and will keep it this is NOT what I ordered.”

Helpful Report

Posted 6 years ago

“All the clothes i bought for my son were all small although i bought two sizes bigger very disappointed and on top of that i have to psy postage to return the clitged. Cannot return in store either such a dissapointment. I've paid for nothing in hand I wont b shopping online again”

Helpful Report

Posted 6 years ago

“I ordered 3 pairs of same jeans, I received 1 right pair and 2 different pairs!! And had nothing but carry in trying to get refund and contact you.... will never order from you again.”

Helpful Report

Posted 6 years ago

“Order processed last Sunday, still no e-mail to confirm delivery in store”

Helpful Report

Posted 6 years ago

“I ordered and have not received my package yet but I got an email saying it has been delivered. I have then emailed enquiring about this situation but no one has got back to me. Not happy at all!”

Helpful Report

Posted 6 years ago

“The first order I made was cancelled after 2 days via email as the collection point was no longer in use. It would have been nice to have been offered another collection point before completely cancelling my order just before Christmas. It is USC’s responsibility to update your website and provide correct information on your websites so that these things don’t happen, disappointed.”

Helpful Report

Posted 6 years ago

“I paid £6.99 for nominated delivery on the 22nd Dec as items purchased were for Christmas presents. These were not delivered until the 28th. Not impressed.”

Helpful Report

Posted 6 years ago

“I still have not received my item and have not been contacted by customer service despite two emails!”

Helpful Report

Posted 6 years ago

“Awful awful service. Which resulted in two very disappointed family members on Christmas morning. I placed two separate orders on this website and both products received were not acceptable. With the first order, I ordered a bobble hat. The hat comes in three colours and the recipient had specifically chosen the black bobble hat. When I opened the parcel to wrap up the present i had been sent the red one but by this point it was too late to order the right one in time. When rechecking the website it turned out that they had the images for the red and black bobble hats mixed up. So the picture was with the wrong information. With the second order I ordered a white and olive LA dodgers cap. Again when I opened the parcel to wrap it up the product was in an awful state. The peak of the hat had been squashed out of shape and there were black smudges on the front of the cap so it is unwearable. Considering these items weren’t cheap (value of £50) and I had paid £5.99 for each parcel to be delivered in time for Christmas, I think this is absolutely disgusting and I will not be using USC again. I will also be reaching out to customer service directly to discuss the refund/exchange and compensation before progressing this further.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews