USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed two separate orders on the 17th December both due to arrive before Christmas and neither have turned up (now 27th Dec). Tracking information hasn't been updated by the courier and USC haven't responded to my emails trying to find out where my items are.”

Helpful Report

Posted 6 years ago

“Change parcel delivery service. Hermes are awful and parcels are always late. Ordered on 14th December still waiting nearly 2 weeks later”

Helpful Report

Posted 6 years ago

“Ordered for the first time on 19/12/18 hoping to collect before Xmas. Was despatched to store on 20/12 so so far so good. No second email to collect on 23/12 so emailed customer services, then again twice after Xmas with no replies at all. Chanced collecting in store even though still no second email to collect and was told it wasn't there and they couldn't help further. 27/12 and still no response and no item has showed up.”

Helpful Report

Posted 6 years ago

“The package was assigned as ‘return to sender’ by Hermes with no delivery attempted. There was no attempt at contact from the driver and I was home all day on the 22nd awaiting the parcel (notified by SMS to expect delivery on this date). Extremely frustrating at having to pay a delivery fee only for no delivery to take place. Still without item and bitterly disappointed in the process of delivery, or lack thereof.”

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Posted 6 years ago

“Would give zero if I could no word on when items getting delivered not here for Christmas no response from customer services”

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Posted 6 years ago

“Its been 9 days since my last order and i dont know anything about the order.. the awb that u sent me it doesnt work .. and when i call at the local courier they dont answer . P.s. : they finally answer my phone and they told me to comen back in 2 hours because he is not at the office . How unprofesional 😐”

Helpful Report

Posted 6 years ago

“I was over charged for my purchase. It says £25 on the price tag but was charged £30. Was not offered refund so will be taken it further”

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Posted 6 years ago

“Because of the problem I faced, I asked for 3 pieces of bags, and there was no spare but the piece was shipped at 3 pieces”

Helpful Report

Posted 6 years ago

“Awful. I ordered Calvin klien underwear from here. They came with the security tag still attached so I am imable to wear them, the box was broken and I’m sure they are not real. I am really really disappointed with this as they were for my boyfriend’s birthday. Will never order from here again.”

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Posted 6 years ago

“Product didn’t look new.”

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Posted 6 years ago

“Iv still not received my items, iv email USC 4/5 days ago and still haven't got a reply, I'm very disappointed as these items were for Christmas”

Helpful Report

Posted 6 years ago

“As I have not received my parcel or any replies to my many emails I would have rated a zero but it would not allow me to. I wonder if leaving this review will inherit a reply”

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Posted 6 years ago

“Ordered clothes for Christmas presents on the 17th of December and I haven't received them yet. Very disappointing.”

Helpful Report

Posted 6 years ago

“You want a review, yet i have still not received my order from 18/12/2018 You are a joke”

Helpful Report

Posted 6 years ago

“One week after order was placed I still haven’t received my order, nor have I received any communication as to the orders whereabouts”

Helpful Report

Posted 6 years ago

“I still haven’t received my parcel.it was meant to be here 22nd,it was an Xmas present so not happy at all and courier has not respsonded to queries.please issue refund immediately”

Helpful Report

Posted 6 years ago

“Ordered a Christmas present online. Order was processed successfully and the money was taken from my account. The next day I received an email advising the item was out of stock and I would be refunded. Tried to get the item in store, item was more expensive. Poor customer service and stock management. Won’t be ordering online again.”

Helpful Report

Posted 6 years ago

“Still yet to receive response to query i have emailed regarding delivery that dpd have failed to make since notifying me my purchase was ready to be collected from agreed location on 20th December. Not impressed and a Christmas present down!”

Helpful Report

Posted 6 years ago

“The 2 items I received was different to what I ordered and the packaging they came in was opened up and damaged,total waist of my money not impressed at all...”

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Posted 6 years ago

“Still waiting on delivery 9 days later, won't be using again!”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews