USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered Christmas stuff on 18th December, said it would be here no later than 24th! It’s now 26th December and still no parcel. Although I know it’s in the hands of Hermes now, the couriers, it’s still your responsibility to make sure I get my parcel as I’ve paid for it. Now my son got barely anything for Xmas. In £100 down, disappointing doesn’t even cover it.”

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Posted 6 years ago

“Still waiting on my order”

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Posted 6 years ago

“I played £7 for next day delivery and didn't receive next day so was too late to give birthday present. I emailed the customer service dept for them to refund my postage fee as this was despatched late but haven't heard anything back. Disappointed for first timebuyinv online with USC as not ally buy in store.”

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Posted 6 years ago

“Still have not received my order.it was to be here on or before 24/12/18!”

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Posted 6 years ago

“Paid £6.99 for next day delivery and took 3 days to arrive. All attempts at communication (customer services, email, Facebook) completely ignored.. so obviously no refund offered.”

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Posted 6 years ago

“Paid £6.99 for next day delivery, didn’t receive order until 4 days later. Still awaiting response from my complaint”

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Posted 6 years ago

“I ordered a Tommy Hilfiger top as part of my daughters Christmas present on Monday 17th December. It said on your website it would be delivered before Christmas. Well it hasn’t!!!!!!! Absolutely so disappointed ☹️. I only ordered it because I would get it before Christmas!!!!! A very disappointed customer”

Helpful Report

Posted 6 years ago

“Absolutely abysmal store with quite possibly the worst customer service I've experienced. Well I say experienced but that's stretching it quite a bit. Trying to get a simple answer to a simple question is seemingly impossible. Ask this after ordering a top for a gift in size medium, which arrives with the stitched in label stating XS and the attached label saying medium. Definitely will not use again and in no circumstances would I recommend. Hopefully other potential customers will read this before spending money with this outfit.”

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Posted 6 years ago

“Terrible! Ordered clothes on the 15/12/18 and it’s now Christmas Day and still no delivery. Said 3-5 working days and tracking said it was in my local Antrim depot on the 21st loaded onto a van ready for delivery. Terrible service and due to poor delivery I’ve £260 of presents not delivered in time for Christmas. Will not use again after this. Still have no received the order.”

Helpful Report

Posted 6 years ago

“Hopeless ordered a xmas present n recieved the the completely wrong item. Very disapointing as it was to late to return”

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Posted 6 years ago

“Still haven’t had my parcel arrive”

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Posted 6 years ago

“Order not received,no response from customer service”

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Posted 6 years ago

“Postage is high!! Other leading companies dont charge for sending and returning items. This has put me off using USC”

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Posted 6 years ago

“If I could give you a 0 I would, psied next day delivery last Monday and still no items been received I now have a boyfriend with no Christmas gifts because of USC and have shopped with you for years! Customers services also need to find some manners and know how to deal with complaints. Absolutely disgusted with the Company and very upset.”

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Posted 6 years ago

“Placed order on 16th December and never received it as it’s went missing .. first time using USC on-line think it’ll be the last .. now waiting for my refund”

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Posted 6 years ago

“Turned up in a sports and soccer bag, as I wasn’t expecting sports and soccer my husband opened the parcel and found his Christmas presents. terrible!! And now iv opened a pair to find the electric tag still on one pair not happy at all”

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Posted 6 years ago

“I still haven’t received my order so I’m not very happy with the service”

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Posted 6 years ago

“Delivery was quick and easy, with collection from sports direct but the jeans were awful and the button had come off. I think it is absolutely disgusting that they will give you a credit for sports direct when you return the items in store but won't give you a refund. I can half understand when the items aren't suitable but to have the same rule for faulty goods is really really bad customer service. You are sticking to the law in offering a refund if you post back to the warehouse but you are making it as difficult as possible for your customers to get the refund which is very poor customer service. I certainly won't be buying anything else online”

Helpful Report

Posted 6 years ago

“Was not happy when it came to returning items as the store only offers a credit note and you pay for postage to send back when you have already paid postage to receive the items. It does not cost USC £5 for shipment as they get discounted rate via hermes. The whole thing costing too much even if your not keeping the items.”

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Posted 6 years ago

“I was sent someone else’s order! The item I had ordered was then out of stock which left me 3 days before Xmas running around trying to find another pair of boots! Not great!!”

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Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews