USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery was fine and item all good. However why can't we choose to have it delivered to the store for free? That's how I get most of my online deliveries and it is free. Charging £4.99 for one item delivery puts me off.”

Helpful Report

Posted 6 years ago

“Disapointed with the service,ordered goods last year and paid extra for delivery next day,still waiting customer service to come back 2 weeks later.”

Helpful Report

Posted 6 years ago

“Delivery is shocking. Your asking for a review and I haven’t even got my order. Over a week already. And I had to pay for delivery also. I could get next day delivery else where for same price or less. Won’t shop again online.”

Helpful Report

Posted 6 years ago

“Terrible customer service- appalling. Beside the fact that the product are cheap nothing else going for usc. My parcel has been ordered since 25th and 12 days later still have not received it. No one contacted or inform me my parcel has been lost”

Helpful Report

Posted 6 years ago

“The sale item was cancelled in my order and only the full priced item was delivered. Not going to buy again.”

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Posted 6 years ago

“Poor, very poor”

Helpful Report

Posted 6 years ago

“Item didn't arrive and poor correspondence.”

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Posted 6 years ago

“Unnecessary dilevery charges above 30£ purchase also”

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Posted 6 years ago

“Very bad first time they got the order wrong. Thought id give a second chance and the next time the shoes were dirty its not worth the discount”

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Posted 6 years ago

“Absolute rubbish will not be using Usc again”

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Posted 6 years ago

“Returns policy is really unhelpful as was store manager”

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Posted 6 years ago

“still not received my apparent signed for parcel... and not receiving any email from you anymore to try and resolve this.”

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Posted 6 years ago

“Horrible!!!!!! I’ve ordered thing I’ve paid for the next delivery and still waiting for the item!!!!!!”

Helpful Report

Posted 6 years ago

“Paid for next day delivery, came nearly a week later. Nobody to talk to on phone. My compliant got ignored and you sent the order to DPD and didn’t send them the actual package. Terrible service and experience. Won’t be using again”

Helpful Report

Posted 6 years ago

“Awful experience from start to end. Jacket purchased wasn’t available in store so they advised ordering online. Unfortunately the jacket did not fit and no other sizes available. We were only offered an exchange or credit note. The credit note is not even on a gift card, it’s printed on cheap till paper and gift cards can’t be bought with it. The customer service in shop was awful.”

Helpful Report

Posted 6 years ago

“made the purchase on 26th December. paid for 'next day delivery'. I had an email on 29th December that says my order has been collected, but with the Hermes reference I have been given, their website says they're still waiting for the item from yourselves A week later, I am still waiting for my purchase, even though I have already been charged. I have emailed and tweeted you and not had any response. Will not be using you again”

Helpful Report

Posted 6 years ago

“Sent an email to review my experience when I haven't even received my item. Well that's just poor customer service”

Helpful Report

Posted 6 years ago

“Placed order for 6 pairs of trainers n got email saying they'd be delivered on the 27th Dec waited in all day n then one saying the 28th n waited again all day n nothing so got in contact with both usc and DPD usc said courier had picked them up n DPD says they'd only received order n hadn't picked up so then gets email saying delivery would now be the 31 st Dec n then on the 30th Dec I get email saying they'd be delivered between 15.41 n 16.41 that day so not amused as I had to cut short my trip so I didn't miss the delivery”

Helpful Report

Posted 6 years ago

“The product is good, but the way the company works is appalling. £5 delivery charge for click and collect. Which I can only collect from sports direct. So the £5 voucher I got is a sports direct one which is useless!! And then I see another product I would like to buy in store but it’s priced up £10 more in store than online. I’m not going to but it online as I’ll have to pay for postage again. The shop tell me they can only match the online price if I pay £4.99 postage even though I’m buying it there and then. Con company! Absolutely disgusting! What kind of business works like this? If I didn’t already know that is was owned by Mike Ashley, I’d have guessed by the way it operates”

Helpful Report

Posted 6 years ago

“Poor”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews