USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I’m still waiting on my order I got sent the wrong item I’m waiting on a Tommy Jeans White polo top but instead I was sent a vest it’s embarrassing the service I’ve received is very poor quality and don’t think I would order from USC again I have sent the vest back which has cost me postage due to your mistake ! Sorry but this is how I feel the picture of the polo top below was not what I received I’m still waiting for it to arrive Regards John Mackay”

Helpful Report

Posted 5 years ago

“I spent around 300 and I didnt get the items. I've emailed them about it twice and I am yet to receive a reply and they keey ignoring my emails.”

Helpful Report

Posted 5 years ago

“My parcel was never delivered. Hermes update said package was damaged before it was delivered. I have no idea what the status is. I sent a message to USC customer services. No response. This needs to be rectified or I will take action.”

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Posted 5 years ago

“Paid over £40 for 2 things and not recieved but states delivered and signature recieved yet I wasnt home. Emailed 4 times and still not recieved a reply”

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Posted 5 years ago

“I receive my order today been waiting for 2 weeks and I didn’t receive any information about when they delivered my order has 2 item is missing is very disappointed For good advice don’t try to buy any thing for them”

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Posted 5 years ago

“Hi again,I’ve written you last week that I’ve never gotten the delivery and still no reply from you!!!!”

Helpful Report

Posted 5 years ago

“I haven’t received my parcel had a message saying it’s been delivered and I have not received it it’s no where to be found, I have sent emails, contacted via fb, phone calls and no reply”

Helpful Report

Posted 5 years ago

“Emailed customer service regarding a item i did not receive.got no reply back from them been a while now,still waiting.... also not happy with some item's quality.”

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Posted 5 years ago

“Have not received delivery yet?”

Helpful Report

Posted 5 years ago

“Didn’t even get my order you need to change your courier shocking service”

Helpful Report

Posted 5 years ago

“Ordered police jeans and a superdry jumper I got the jumper but got a T-shirt instead of the jeans I ordered , I sent a email and still no reply from yourselves, don’t think I should pay return fees as this is a fault from one of your staff”

Helpful Report

Posted 5 years ago

“Customer service contacting very hard.not responsible not helpful”

Helpful Report

Posted 5 years ago

“Your service is very bad because I cancel one of my order but I didn't get any answer from your side. I sent three time email but No reply..”

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Posted 5 years ago

“I still haven’t received my parcel !”

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Posted 5 years ago

“Did not receive items even though I’ve had a message to say they have been delivered. Can not contact anyone by phone at the moment and have sent emails that have not been replied to. Surely if there are people working to ship orders there should be someone at customer care”

Helpful Report

Posted 5 years ago

“Poor customer service and packaging that is as part of the item i.e Adidas shoes in Adidas box or Ralph Lauren boxers in Ralph Lauren packaging was extremely damaged, don’t buy anything from here as a present for someone.”

Helpful Report

Posted 5 years ago

“Ordered a bunch of products work over £80, music's courier then reported it as delivered but it has not been. Have since been trying to contact customer services from USC but they have no responded to an email or tweet and have no phone number to call. Save yourself the stress do not order from here.”

Helpful Report

Posted 5 years ago

“Horrendous! No contact for over 2 weeks after order placed, 1 item got cancelled with no explanation, order arrived in separate packages on different days. One item was damaged slightly but I cant be bothered to return it due to poor customer service. I'm a long standing customer and feel let down.”

Helpful Report

Posted 5 years ago

“I have already sent a complaint about my order but haven’t heard anything back. The items were presents and came severely damaged and I wasn’t able to give them as gifts unfortunately. Very disappointed.”

Helpful Report

Posted 5 years ago

“I have ordered before, while I was still living in Scotland, from the USC website and everything was just fine. Now, as I made an order from another EU country I am honestly disappointed. I still have not received anything and it's been 10 days :-(”

Helpful Report

Posted 5 years ago

USC is rated 3.6 based on 37,501 reviews