USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Haven’t delivered the order and are asking for a review and haven’t had any updates on where the order is ?”

Helpful Report

Posted 6 years ago

“Only received one of the items that I ordered. Tried emailing and no reply.”

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Posted 6 years ago

“I buy shoe 420 nubuck in morning around 3am and I check morning 9am. Was £69.99. And now £48”

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Posted 6 years ago

“I ordered 2 mens ck sleepwear t shirts, unfortunately the white one arrived with dirty marks across the front. I had to return them and ended up paying £2:85 to return them. Not happy”

Helpful Report

Posted 6 years ago

“First time ordering of USC. Ordered 12 days ago, still have not got my order. It took 6 days to process the order and for it to be dispatched.”

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Posted 6 years ago

“Terrible. Not only did the packaging come extremely battered and the clothes creased, but the security tag was left on meaning I had to take it in to the shop to get it removed. Never had such a bad service. Would not recommend.”

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Posted 6 years ago

“I haven’t received my order costing £80.49 I’m still awaiting it . My neighbour saw it on my doorstep when I came home it was gone . USC are taking along time to sort it out . Very disappointed”

Helpful Report

Posted 6 years ago

“You need a new delivery service!! My parcel was ruined in delivery. Not the best.”

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Posted 6 years ago

“I placed my order with you over a week ago, you were very quick to send me confirmation and thank me for my order, you have informed that my order as been collected but I am still awaiting an email for me to go and collect my order.”

Helpful Report

Posted 6 years ago

“Ordered a pair of Adidas trainers. One of the shoes has been worn. You can tell it has been worn, it is dirty. Not happy at all as these were for a present. I will be returning them, and I will not be ordering from you again.”

Helpful Report

Posted 6 years ago

“Received different item than what I paid for. Also the one that arrived was dirty. Still no refund, no apology. Shocking.”

Helpful Report

Posted 6 years ago

“Spent over £100 receive £20 e voucher (Black Friday deal). Took nearly 2 weeks to send out, ignored all my emails to cancel due to time waited and sent it out. Did not honour the deal as they conveniently left some trainers off to bring the order below £100. Once cancelled told me would be up to 4 wks to receive my refund. I had to find number online to ring and they do not respond to emails. Terrible service wont use them online or visit their shops again. *DO NOT RECCOMMEND*”

Helpful Report

Posted 6 years ago

“Not happy , wrong item sent.now daughter does not have present to open. Unstatisfied customer.”

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Posted 6 years ago

“I still haven't got the order so I can't write a review”

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Posted 6 years ago

“It’s hard to review a product when I didn’t receive it. I ordered my item which got returned to USC due to the collection point being full. Although a refund was given back, i didn’t receive my postage fee back. Not a massive amount of £5 but I guess if USC do this to every customer they’ll be pretty well off! Won’t be shopping with USC again. I have no product, £5 down and had to spend time going to buy again. Poor service”

Helpful Report

Posted 6 years ago

“I wouldn't even give it a one star. Sent two emails about how bad the service was and still no answer. Let's see if my opinion really matters yo you now”

Helpful Report

Posted 6 years ago

“I'm not happy at all one of my 3 pack of boxer shorts only had 2 in it box was open I sent you an email to complain an I heard nothing back”

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Posted 6 years ago

“Didnt received my item”

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Posted 6 years ago

“You're quick enough asking me to review the product but still haven't replied to my emails telling you it hasn't arrived yet! When it does, I'll tell you about. So far, customer service is appalling and you are virtually uncontactable.”

Helpful Report

Posted 6 years ago

“USC's communication is terrible. Once i had ordered my goods i did not hear from them with an order confirmation for 4 days (when you go on their website it is almost impossible to contact them), and then the delivery was late, all in all it took 7 days for my order to reach it's collection point VERY poor service.”

Helpful Report

Posted 6 years ago

USC is rated 3.6 based on 37,501 reviews