USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Ordered item which was then informed 4 days later that it is not in stock. Wanted to purchase again, emailed and got a reply, but refuse to pay £5 for another delivery and no reduction on delivery cost.”

Helpful Report

Posted 7 years ago

“Paid £25.00 for a pair of jeans and the cane with a £15.00 sale tag on”

Helpful Report

Posted 7 years ago

“Ordered shoes to store on click and collect for a Christmas present and they were the wrong size! So I had to go back into the store and get them redelivered and now they might not be here in time for Christmas.”

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Posted 7 years ago

“I’m still waiting for my order I have emailed yourselves and Hermes !”

Helpful Report

Posted 7 years ago

“It has been 11 days since I placed my order the last email I received was a week ago stating that the courier was collecting my parcel and I’ve heard nothing since. I have contacted customer services at usc several times with no response. With this being a Christmas present I am not happy at all especially since it was ordered nearly a month before Christmas. I suggest easier access to customer services, possibly social media or just quicker responses - even a response at all to be honest.”

Helpful Report

Posted 7 years ago

“I have received a top that is marked down the front due to the poor packaging. It is a cream top with black marks on the shoulder and around the collar.”

Helpful Report

Posted 7 years ago

“Ref order number: USC40000041610779 - Mens aftershave JP Gaultier. This aftershave is in a metal can. The can is completely damaged and dented and I am unable to give this out for a Christmas gift - please find images attached to show the excessive damage to this product. The parcel arrived with no bubble wrap for protection, and could have quite easily been placed in a cardboard box for alternative protection as other retailers do. I am extremely unsatisfied with this product - I am a keen internet shopper and have never come across such awful packaging. This is completely unacceptable and it is evident that not much care in handling has been provided by your chosen courier. As I will now have to go out and purchase this again, I would either like a substantial discount on this product (I am happy to give it to my husband instead of the person intending for Christmas), or a full refund of the product. Please could you respond to this at your earlier convenience - as you are aware Christmas is fast approaching!”

Helpful Report

Posted 7 years ago

“The coats you sent where very smelly like they been sat there in damp for ages and can't get it sorted as not had time to send back”

Helpful Report

Posted 7 years ago

“I placed an order which I have not received after emailing over 5 days ago and also written on Twitter. no response given so I’ve paid money for nothing. Thanks.”

Helpful Report

Posted 7 years ago

“The box was all crushed and is a present for my daughter poor service”

Helpful Report

Posted 7 years ago

“Goods were sale price, but not of good quality (badly made). Not worth cost of returning. One T shirt wasn't in a bag and slightly soiled. Disappointed as not had problems in past.”

Helpful Report

Posted 7 years ago

“My item turned up unpackaged and damaged!! Suitcase that looked like it had been in a car accident!!! Also a week late!”

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Posted 7 years ago

“I ordered size 40 eur trainers. I got sent size 39 in a box marked 40.”

Helpful Report

Posted 7 years ago

“Ordered £200 jacket for grandson got on line discount bringing it too £160 when it arrived it had a £135 sale sticker on it not happy u could do this. No joy when I reported this to customer services too 5 days to get back to me. Just as well the jacket was too big and had to be returned and bought smaller size elsewhere for £114 obviously with a discount Usc customer services are not good”

Helpful Report

Posted 7 years ago

“Got an email saying one of my items was out of stock when it wasnt and now i have had to pay twice for delivery..”

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Posted 7 years ago

“Your delivery charges are too much for collecting instore Its off putting”

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Posted 7 years ago

“There was no description of the models height or size they was wearing. Also after spending £150 i had to pay for postage which i thought was discusting. To when i returned my parcel i had to pay £13 to return it due to the weight. I wont be ordering from USC any time soon and wont be recommending to anyone.”

Helpful Report

Posted 7 years ago

“When my parcel arrived (Oakley sun glasses) the packaging was badly damaged but glasses were not damaged. As these were bought as Christmas present it wasn’t ideal. I have emailed customer services a few days ago High Lito got this issue but so far no reply.”

Helpful Report

Posted 7 years ago

“Sales ticket attached showing a price of £15 less than what I paid. I emailed and was told unfortunately it is an old sale price and it shouldn’t have been attached and they won’t be able to refund me the difference. It feels like I have paid more than what I should have so I’ll be returning my item.”

Helpful Report

Posted 7 years ago

“I placed my order on a Tuesday and was having it delivered to my local store. I paid a £5 delivery charge and at no point did it say that the store I requested only receive deliveries twice a week Tuesdays and Fridays which meant I had to wait 1 week for my order. If I would have known this I wouldn't have selected a store delivery. I sent an email and I am still waiting for a response 1 week later. Very poor customer experience”

Helpful Report

Posted 7 years ago

USC is rated 3.6 based on 37,501 reviews