USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,508 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,508 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Samson Paul

USC 1 star review on 21st September 2025

Veronica Shaw

WhatsApp (+ 4 4 73 88 6 97 9 58.) Email Harrylucy977 (at) Gmail . Com Retrieve My Funds From Scam

Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Placed an online order 27/5 funds withdrawn from my card immediately. Expected delivery to local store 30/5. Still hadn’t had notification to collect by 3/6 so visited store for an update. “Your order isn’t here, we can’t look up orders, we can’t help you” was the response. Tried to trace delivery online. Even though I know my password I was greeted with “your password is incorrect” when I logged in. Made 5 attempts to request a password reset yesterday. Supposed to get an email to help reset. Haven’t had a single one (yes I have checked my junk folder). Emailed customer services this morning to look into my issue. Auto response to say I might get contact in 3 days... Rubbish service all round. First time I’ve ordered from USC. Will definitely be the last. I’m writing this review as USC have just emailed me to ask how my delivery went. I haven’t even got it!”

Helpful Report

Posted 6 years ago

“Delivery was on time and returns were processed in good time. Only suggestion I would have is either free delivery or returns. Certainly most of the others I use would offer this and on occasion this has led to me shopping elsewhere.”

Helpful Report

Posted 6 years ago

“I paid for next day delivery and the website specifically said my item would arrive next day, it arrived late and because of the weekend didn’t come until the week after. Bit of a rip off.”

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Posted 6 years ago

“Paid for next day delivery but arrived 7 days later. Contacted USC but no reply.”

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Posted 6 years ago

“Straight forward. Clear instructions and kept updated on order”

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Posted 6 years ago

“Ordered and paid for next day delivery. Only half the order arrived. No contact from USC to explain where the rest of the order was. I - the customer! - has to email customer services (no USC telephone number) and wait a further 12 hours to be told the rest of the order would be processed at a later date. The exact date was not provided. No offer of a refund on next day delivery charge offered. I replied to ask for the refund and to cancel outstanding items as I would be on holiday. 12 hours later the reply ignored my refund request and I was told I couldn’t have a refund because “the items were in the warehouse” (which means nothing to me). The rest of the order is still outstanding 8 days after ordering as I write this review on holiday without the items I wanted to take with me. All in all, just about the worst experience of online ordering I have had since I started shopping online in 2000. I will NEVER use this service or company again. I WILL advise all friends, family and colleagues to not use this company by telling them about my experience.”

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Posted 6 years ago

“Amazing service. I had such a great experience with them. Fast and easy delivery. Fantastic quality.”

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Posted 6 years ago

“I paid for next day delivery for a Monday came on a Wednesday and only one thing got delivered when I was expecting 3 other things to come and that ended up coming on the following Sunday,”

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Posted 6 years ago

“Item was faulty, sent w complaint but still never got any reply”

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Posted 6 years ago

“Great service in store and very fast delivery”

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Posted 6 years ago

“If there was a 0 I would rate 0 as you have asked for a review a week after I ordered my items and they still haven’t been delivered”

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Posted 6 years ago

“I’d like it if there was quicker delivery options such as Royal Mail first class etc”

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Posted 6 years ago

“Absolutely love USC. Good designer brands at low prices. Brilliant. I would recommend USC to anyone who wants designer clothing without paying rip off prices. Spent loads at USC and will always use them.”

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Posted 6 years ago

“the product came with defect”

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Posted 6 years ago

“still awaiting delivery,will not order again from this company.What is the point of paying delivery charges when items are not delivered for over seven to ten days,still awaiting delivery”

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Posted 6 years ago

“Nice website quick ordering and good delivery”

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Posted 6 years ago

“I ordered several items which were absolutely fine but needed to return a couple of items as they didn’t fit. I was surprised to find out that I couldn’t return them to my local USC store and instead have to return them and pay for recorded delivery. I already paid approx £7.00 for delivery to receive the items. It hardly seems worth it return the 2 items which do not fit. I do not understand why USC are not like other retailers who allow in store returns. I will not be ordering from USC in future.”

Helpful Report

Posted 6 years ago

“Very happy with the service from ordering to delivering .”

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Posted 6 years ago

“Product was as advertised and delivery and communication was good.”

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Posted 6 years ago

“Shirt arrived and was a slim fit but didn't say any on line it was a slim fit”

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Posted 6 years ago

USC is rated 3.6 based on 37,508 reviews