USC Reviews

Name: USC
Address: Unit 10B Drybridge Road, Kilmarnock
Rating: 3.57

3.6 Rating 37,501 Reviews

60 %

of reviewers recommend USC

3.6

Based on 37,501 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 65%
Accurate And Undamaged Orders	Greater than 87%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	3.5 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Could Be Better

Visit Website

Email:

cs@usc.co.uk

Location:

Unit 10B Drybridge Road
Kilmarnock
KA2 9BE

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Ayesha

Bright

USC 1 star review on 24th September 2023

Abdurrahman Adebiyi

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Every time I order online my clothes come in disgrace got Lacoste tshirt it was all messed up all creased not even in the package This not the first time. People who pack the delivery do not care it's a joke. I've mention this in the shop. Not happy if happen again I stop online ordering”

Helpful Report

Posted 9 years ago

“The postage took longer that stated, and there are no free return. Otherwise, as expected.”

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Posted 9 years ago

“Sent the regular fit version of polo shirt rather than slim fit as ordered, couldn't be bothered to return it so kept it”

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Posted 9 years ago

“I wasnt really happy that i had to pay for the postage in the 1st place but i did anyway then the worse thing was that i had to pay £16.75 for returning the garments however the refund came through straight away but loosing out on postage on returns wasnt good at all specially that amount”

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Posted 9 years ago

“Shipping and product good but if pick up in store should be able to return in store not pay extortionate postage”

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Posted 9 years ago

“Still not received parcel slow delivery”

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Posted 9 years ago

“The item (G-star) jeans were wrongly described, as 'straight fit' but they are 'skinny fit'. I own 3 pairs of G-Star jeans, 2 of them straight and one loose. High delivery charges and NOT refundable despite wrong item description. DISAPPOINTING! WOULD NOT RECOMMEND AND WOULD NOT DEAL AGAIN!”

Helpful Report

Posted 9 years ago

“I placed 2 orders in the last week the second was fine arrived quicker than I thought. But the 1st which was 2 pairs of trainers I paid premium postage for next day delivery. They arrived 4 days after order was placed. Fault was with yodel yet when I had no luck with them in finding my package I emailed yourselves to see if usc can help with this problem but I'm still waiting for a reply from yourselves.”

Helpful Report

Posted 9 years ago

“USC.co.uk was the only site which sold what I wanted, which ultimately turned out to be disadvantageous. Although the dispatch time was quick, I wasn't impressed at having to pay £4.99 for the initial delivery and then another £11 to return it via recorded post (as per the site's recommendations). I've since discovered that many similar sites don't charge for delivery - so even if USC.co.uk is the only online retailer selling what I'm after, neither will I use it again nor recommend it to others.”

Helpful Report

Posted 9 years ago

“Shoes sent in wrong size now I have to chase these up before I go on holidays.”

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Posted 9 years ago

“card was hacked and money was taken !”

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Posted 9 years ago

“Delivery was one day late, if I had known that would had paid for next day delivery, then again maybe not as it might have turned up a day late, wasn't happy I think you could tell.”

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Posted 9 years ago

“I felt that the communication level was very poor, almost non existent during the time from when order was placed to when it was received. Received no dispatch email like most companies do and had to phone customer services for progress. Along why is there a delivery charge to collect from store?? Which is also so the same as having it delivered to the house”

Helpful Report

Posted 9 years ago

“In comparison with other online retailers, USC is non the par as it fails to value customers spending larger amounts online. This being due to the fact that there are no incentives. I.e. Spend £70 to qualify for free delivery, spend £100 to qualify for free delivery. Thus reducing the amount of purchases one has online, as although USC might stock an item at a discounted price when compared to others. Customers still end up paying the same or even greater amounts when calculated with delivery costs.”

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Posted 9 years ago

“The shirt that i recived had 2 stains on and also have threads coming off all over it.”

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Posted 9 years ago

“Been waiting a week for my order and it still hasn't arrived. Been to the store and no one was able to help me. Was basically told you will just need to wait till it gets here and we don't know when that is going to be. Very poor customer service.”

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Posted 9 years ago

“Hi, Why should l pay for delivery charge and pay for another transport to go and collect it. Why not send it to my address ? Regards Frederick Koranteng”

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Posted 9 years ago

“Very disappointed with the delivery time and lack of communication from usc. Would be reluctant to order from website again”

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Posted 9 years ago

“Ordered before online was very happy. Now terrible you can't collect from USC shop anymore but Sports Direct only. When I opened the parcel I found garments all screwed up in balls just chucked inside, I have spent £114. I kept majority but had to send a couple of items back and had to pay postage again whereas before USC sent them back free of charge. Total postage I paid £8.90. Will not use this service again unless the Company allows delivery to USC.”

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Posted 9 years ago

“Ordered on line, they sent the wrong size 3 times and I am going back again to see if it's 4th time lucky. Enough said?”

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Posted 9 years ago

USC is rated 3.6 based on 37,501 reviews